Magnolia Salon

Critical: ProfessionalismI wish I could review the business for what it is. Although after many MANY phone call attempts to their salon and using their online “book an appointment” feature I NEVER received a response. You would think I was trying to contact a doctors office… I tried to call at least ten times all at different times of the day (Tuesday) no one would answer the phone. I got sent to voicemail, which based off of their phone answering skills I don’t think they would bother to return a call for a voice message. Along with their online ‘book an appointment’, never received word on that either… I wrote them off and chose a difference salon. I was excited to go here, but if they wont even bother to answer their phone that tells me a lot. I chose a different salon that answered on the first phone call. THAT’S customer service. The whole “treat yourself” and “relaxation” that a beauty salon is supposed to give a woman goes straight out the window if you have to stress about just getting someone to talk to on the other end of the line.I wish I could review the business for what it is. Although after many MANY phone call attempts to their salon and using their online “book an appointment” feature I NEVER received a response. You would think I was trying to contact a …More

I wish I could review the business for what it is. Although after many MANY phone call attempts to their salon and using their online “book an appointment” feature I NEVER received a response. You would think I was trying to contact a doctors office… I tried to call at least ten times all at different times of the day (Tuesday) no one would answer the phone. I got sent to voicemail, which based off of their phone answering skills I don’t think they would bother to return a call for a voice message. Along with their online ‘book an appointment’, never received word on that either… I wrote them off and chose a difference salon. I was excited to go here, but if they wont even bother to answer their phone that tells me a lot. I chose a different salon that answered on the first phone call. THAT’S customer service. The whole “treat yourself” and “relaxation” that a beauty salon is supposed to give a woman goes straight out the window if you have to stress about just getting someone to talk to on the other end of the line.

Positive: Cleanliness, Professionalism, Punctuality, QualityI feel so lucky to have found Magnolia Salon (and stylist Sam L.) shortly after moving to Auburn! I have very fine hair and have had it butchered in the past, so it was such a relief to find a stylist that knows how to cut fine hair. I can’t recommend Sam and Magnolia Salon enough, it is my go to!

I feel so lucky to have found Magnolia Salon (and stylist Sam L.) shortly after moving to Auburn! I have very fine hair and have had it butchered in the past, so it was such a relief to find a stylist that knows how to cut fine hair. I can’t recommend Sam and Magnolia Salon enough, it is my go to!