Lunaz Hair Salon

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueA wonderful salon! I had been frequenting a popular chain salon in Dulles, always came away with a dissatisfied feeling. Decided to try Lunaz (with Francis), have been several times now, and love it! Francis is knowledgeable, friendly, and professional. She really takes her time with her clients, which has resulted in my hair looking and feeling better than it has in years! I am also loving my Kevin Murphy products purchased at Lunaz. If I could give this salon 10 stars, I would!! Services: Hair coloring, HairstylingA wonderful salon! I had been frequenting a popular chain salon in Dulles, always came away with a dissatisfied feeling. Decided to try Lunaz (with Francis), have been several times now, and love it! Francis is knowledgeable, friendly, …More

A wonderful salon! I had been frequenting a popular chain salon in Dulles, always came away with a dissatisfied feeling. Decided to try Lunaz (with Francis), have been several times now, and love it! Francis is knowledgeable, friendly, and professional. She really takes her time with her clients, which has resulted in my hair looking and feeling better than it has in years! I am also loving my Kevin Murphy products purchased at Lunaz. If I could give this salon 10 stars, I would!!

Critical: Professionalism, Quality, ValueWorst hair experience of my life! BUYER BEWARE! I went in to get a shadow root/color melt. The woman who I think is the manager, told me she could do it no problem. She also convinced me to do an olaplex treatment and get a trim. Not to mention she made me wait while she went in the back and applied color to her own hair, then rushed through the rest of my hair so she could rinse her color out. So she had hair dye on her own hair while doing mine. Really unprofessional. When I walked out of the salon my roots were BLACK and spotted! It was AWFUL! She made it three to five shades darker than my natural root color. It’s not even the color that was the worst part though. It was spotted all over my head! When I got home I told her I’d pay for the cut and olaplex treatment but I’d like a refund for the color. She told me if I didn’t like it, not to worry because she didn’t use permanent color and it would wash out after a few shampoos. Then she agreed finally to refund me for the color while proceeding to tell me she wasted product on me.I had to spend $480 at a different salon for a color correction, and another haircut because upon further inspection, I realized my ends were completely uneven, so I had to get that fixed too. I called Lunaz Salon to inquire about my refund and she told me they don’t offer credit cars refunds and I’d have to come in to get cash. I thought it was weird she never mentioned that the first time we spoke, but I said ok and said I’d also like a refund for my cut because it was completely uneven. She started talking over me, yelling, and then told me she was going to refund me for the color, but now she’s not refunding me anything and then hung up on me. I’ll be reporting her to the VA Cosmetology license board as well as BBB. I tried to be nice at first and she walked all over me. Worst hair service and customer service I’ve ever experienced in my entire life.Worst hair experience of my life! BUYER BEWARE! I went in to get a shadow root/color melt. The woman who I think is the manager, told me she could do it no problem. She also convinced me to do an olaplex treatment and get a trim. Not to …More

Worst hair experience of my life! BUYER BEWARE! I went in to get a shadow root/color melt. The woman who I think is the manager, told me she could do it no problem. She also convinced me to do an olaplex treatment and get a trim. Not to mention she made me wait while she went in the back and applied color to her own hair, then rushed through the rest of my hair so she could rinse her color out. So she had hair dye on her own hair while doing mine. Really unprofessional. When I walked out of the salon my roots were BLACK and spotted! It was AWFUL! She made it three to five shades darker than my natural root color. It’s not even the color that was the worst part though. It was spotted all over my head! When I got home I told her I’d pay for the cut and olaplex treatment but I’d like a refund for the color. She told me if I didn’t like it, not to worry because she didn’t use permanent color and it would wash out after a few shampoos. Then she agreed finally to refund me for the color while proceeding to tell me she wasted product on me.