JCPenney Salon

Critical: Professionalism, QualityMy 84 year old mother was taken to this Salon by her hospice caregiver for a perm less than a week ago and the stylist named Sherry did the perm but her curls came out. When mom’s caregiver brought her in today Sherry became very rude & hostile towards them and claimed that the curls came out because moms hair is too long. I was on the phone hearing everything said and was told by Sherry that if we didn’t like it that I needed to come there and do it myself. In the end my mom got the money refunded by the store manager all while Sherry was in the background yelling that we just came there to cause problems and wanted a free perm. My mother has been going to that salon for years but will never go back there again. I really hope Sherry feels good about upsetting an 84 year old woman with Alzheimer’s. I would seriously give this salon 0 stars if that was an option!Service: HairstylingMy 84 year old mother was taken to this Salon by her hospice caregiver for a perm less than a week ago and the stylist named Sherry did the perm but her curls came out. When mom’s caregiver brought her in today Sherry became very rude & …More

My 84 year old mother was taken to this Salon by her hospice caregiver for a perm less than a week ago and the stylist named Sherry did the perm but her curls came out. When mom’s caregiver brought her in today Sherry became very rude & hostile towards them and claimed that the curls came out because moms hair is too long. I was on the phone hearing everything said and was told by Sherry that if we didn’t like it that I needed to come there and do it myself. In the end my mom got the money refunded by the store manager all while Sherry was in the background yelling that we just came there to cause problems and wanted a free perm. My mother has been going to that salon for years but will never go back there again. I really hope Sherry feels good about upsetting an 84 year old woman with Alzheimer’s. I would seriously give this salon 0 stars if that was an option!

Critical: Professionalism, QualitySherry CANNOT do hair!!! She is very unprofessional in her manner of treating customers! She yelled at an elderly woman who was dissatisfied with her perm (yet her hair was straight), so I could understand why she was trying to have it corrected. Sherry did nothing but yell and scream at herf and riend! According to the lady, she had only had the perm 3 days! This salon will NEVER get my business again!Service: HairstylingSherry CANNOT do hair!!! She is very unprofessional in her manner of treating customers! She yelled at an elderly woman who was dissatisfied with her perm (yet her hair was straight), so I could understand why she was trying to have it …More

Sherry CANNOT do hair!!! She is very unprofessional in her manner of treating customers! She yelled at an elderly woman who was dissatisfied with her perm (yet her hair was straight), so I could understand why she was trying to have it corrected. Sherry did nothing but yell and scream at herf and riend! According to the lady, she had only had the perm 3 days! This salon will NEVER get my business again!