JCPenney Salon

Critical: Professionalism, Punctuality, QualityI have been going to Penny’s for over 5 years for my hair. This was the first time when I received service that was unacceptable. I had a 1:00 appointment for a single process color, haircut, and wax and was not done until 4:00. This has never taken this long. I was not taken until 1:15 and heard my hair dresser talking to the client about photos for Instagram. My hair dresser was not organized as a product needed for the shampoo process was not at the station along with the cleansing product needed for eyebrows. There was actually no cleansing product and tea tree oil was used instead. All of this was happening as I was waiting either in the sink for shampoo or waiting on the table. I have gotten a subtle angled haircut many times and I did not receive the cut I wanted. My hair was curled under so I did not recognize that this was not the cut I wanted until I got home to straighten my hair and my husband saying my hair was not cut at an angle. I do not wish to have this stylist work on me to correct the haircut. This cut and color was for Hamilton on 12/28. After spending so much time at the salon I still need to schedule a hair appointment to have yet another haircut which is more time and money out of my pocket.Services: Waxing, HaircutI have been going to Penny’s for over 5 years for my hair. This was the first time when I received service that was unacceptable. I had a 1:00 appointment for a single process color, haircut, and wax and was not done until 4:00. This has …More

I have been going to Penny’s for over 5 years for my hair. This was the first time when I received service that was unacceptable. I had a 1:00 appointment for a single process color, haircut, and wax and was not done until 4:00. This has never taken this long. I was not taken until 1:15 and heard my hair dresser talking to the client about photos for Instagram. My hair dresser was not organized as a product needed for the shampoo process was not at the station along with the cleansing product needed for eyebrows. There was actually no cleansing product and tea tree oil was used instead. All of this was happening as I was waiting either in the sink for shampoo or waiting on the table. I have gotten a subtle angled haircut many times and I did not receive the cut I wanted. My hair was curled under so I did not recognize that this was not the cut I wanted until I got home to straighten my hair and my husband saying my hair was not cut at an angle. I do not wish to have this stylist work on me to correct the haircut. This cut and color was for Hamilton on 12/28. After spending so much time at the salon I still need to schedule a hair appointment to have yet another haircut which is more time and money out of my pocket.