J&B Massage Spa

Critical: Communication, Professionalism, QualityI called and had a booking for 3:30 today. I was early and as I walked in, this lady said full body? I said no, I’m booked for an hr foot massage. She said $65 and I told her no i was told it’s $35. She totally ignored what I was trying to tell her and kept saying $65 So I thought to myself there’s no point of speaking and should just wait till she finishes. Than I told her “foot massage” and immediately she said $45 and I told her no it’s $35 We repeated ourselves like 5 times before she asked where’s the money. I told her let me pay after the massage but no, she grabbed the card from my hand and made the payment. Went in to the room, she massaged my feet but it wasn’t not that good, I was so irritated I kept asking her pls massage it a little harder so I can feel it. I was thinking their trick is to make you fast asleep so time jumps by. After the massagers soon as I walked out from the room to make my way to the front desk she said “tip” but ofcourse I was going to tip her I just felt like customer service was so poor, no friendliness, and if she was greedy only for the money but totally neglected the service. I will never again go to this place and I’m happy so share with this out to anybody who considers going to this place… they do not deserve your money! I normally go to GG massage in San Bruno they are fantastic and very clean, very good services but today I was a bit lazy to drive all the way to San Bruno from south city. Now I know if you want a good massage, go to where it’s worth your moneyI called and had a booking for 3:30 today. I was early and as I walked in, this lady said full body? I said no, I’m booked for an hr foot massage. She said $65 and I told her no i was told it’s $35. She totally ignored what I was trying to …More

I called and had a booking for 3:30 today. I was early and as I walked in, this lady said full body? I said no, I’m booked for an hr foot massage. She said $65 and I told her no i was told it’s $35. She totally ignored what I was trying to tell her and kept saying $65 So I thought to myself there’s no point of speaking and should just wait till she finishes. Than I told her “foot massage” and immediately she said $45 and I told her no it’s $35 We repeated ourselves like 5 times before she asked where’s the money. I told her let me pay after the massage but no, she grabbed the card from my hand and made the payment. Went in to the room, she massaged my feet but it wasn’t not that good, I was so irritated I kept asking her pls massage it a little harder so I can feel it. I was thinking their trick is to make you fast asleep so time jumps by. After the massagers soon as I walked out from the room to make my way to the front desk she said “tip” but ofcourse I was going to tip her I just felt like customer service was so poor, no friendliness, and if she was greedy only for the money but totally neglected the service. I will never again go to this place and I’m happy so share with this out to anybody who considers going to this place… they do not deserve your money! I normally go to GG massage in San Bruno they are fantastic and very clean, very good services but today I was a bit lazy to drive all the way to San Bruno from south city. Now I know if you want a good massage, go to where it’s worth your money

Critical: ProfessionalismThe staff was arguing and yelling. We were left in our room naked without clean sheets while everyone argued. This was my first time here. I won’t be coming back. Also the sheets were not fresh because I saw long woman’s hair and when I mentioned it they made me lay on top of the sheet. Doesn’t seem clean considering we are in a pandemic. The staff was also not wearing mask and the man sounds sick and often heard him coughing.The staff was arguing and yelling. We were left in our room naked without clean sheets while everyone argued. This was my first time here. I won’t be coming back. Also the sheets were not fresh because I saw long woman’s hair and when I …More

The staff was arguing and yelling. We were left in our room naked without clean sheets while everyone argued. This was my first time here. I won’t be coming back. Also the sheets were not fresh because I saw long woman’s hair and when I mentioned it they made me lay on top of the sheet. Doesn’t seem clean considering we are in a pandemic. The staff was also not wearing mask and the man sounds sick and often heard him coughing.