IL Girasole Nail Spa

Critical: Professionalism, Quality, ValueToday I went to get color power tips removed. The site said removal would be $12 and over the phone I was told $20. I figured the in store menu prices were different but they weren’t. Before starting I was told it’d be $15 just to later be told $20 in the middle of removal. The woman said removing powder tips is always $20 for everyone. I expressed concern about paying a price that isn’t listed anywhere but kept getting told that’s what I had to pay. The worst thing about the experience is how painful it was. The first woman soaked my nails and proceeded to rake at my nails with a nail file. It began to hurt and the woman got frustrated and continued. I kept saying it was hurting and she switched with someone else. 3 different ladies tried using the same aggressive technique despite me telling them all it was painful. I asked if they had any other methods and was told no. They kept mentioning how weak my nails already were which would be all the more reason to be less aggressive. They were very inconsiderate and the manager even questioned if I was seriously in pain after I told her she was using too much force and that it hurt. After all that a 4th woman took a go at it and using the electric file instead. This method was 100% painless and the woman occasionally checked in on me to make sure it wasn’t hurting. I left with a cut on my right pinky finger and super rough nail beds. Never have I ever had a nail file used directly on the bed of my nails. And not once did anyone ever apologize. Ridiculous. Won’t go here again.Today I went to get color power tips removed. The site said removal would be $12 and over the phone I was told $20. I figured the in store menu prices were different but they weren’t. Before starting I was told it’d be $15 just to later be …More

Today I went to get color power tips removed. The site said removal would be $12 and over the phone I was told $20. I figured the in store menu prices were different but they weren’t. Before starting I was told it’d be $15 just to later be told $20 in the middle of removal. The woman said removing powder tips is always $20 for everyone. I expressed concern about paying a price that isn’t listed anywhere but kept getting told that’s what I had to pay. The worst thing about the experience is how painful it was. The first woman soaked my nails and proceeded to rake at my nails with a nail file. It began to hurt and the woman got frustrated and continued. I kept saying it was hurting and she switched with someone else. 3 different ladies tried using the same aggressive technique despite me telling them all it was painful. I asked if they had any other methods and was told no. They kept mentioning how weak my nails already were which would be all the more reason to be less aggressive. They were very inconsiderate and the manager even questioned if I was seriously in pain after I told her she was using too much force and that it hurt. After all that a 4th woman took a go at it and using the electric file instead. This method was 100% painless and the woman occasionally checked in on me to make sure it wasn’t hurting. I left with a cut on my right pinky finger and super rough nail beds. Never have I ever had a nail file used directly on the bed of my nails. And not once did anyone ever apologize. Ridiculous. Won’t go here again.

Critical: Professionalismi think my nails look great. it was customer service that was the issue. i have heard and experienced that they make you pay WHILE doing your nails. but only if you look “sketchy” because if it’s a white girl, they ask when the service is over. i was in the middle of receiving my base coat when another lady bombards me with the check. like what. and how are you going to ask for tip when i haven’t even seen my final product. it is just more ridiculous when i noticed that the white girls in the salon ALL paid after their service and i HAPPENED to be an exception.. that’s not cute.i think my nails look great. it was customer service that was the issue. i have heard and experienced that they make you pay WHILE doing your nails. but only if you look “sketchy” because if it’s a white girl, they ask when the service is …More

i think my nails look great. it was customer service that was the issue. i have heard and experienced that they make you pay WHILE doing your nails. but only if you look “sketchy” because if it’s a white girl, they ask when the service is over. i was in the middle of receiving my base coat when another lady bombards me with the check. like what. and how are you going to ask for tip when i haven’t even seen my final product. it is just more ridiculous when i noticed that the white girls in the salon ALL paid after their service and i HAPPENED to be an exception.. that’s not cute.