House of Tans

Critical: ProfessionalismGo to a local privately owned salon, NOT a franchise!!! If you’ll notice…. They NEVER reply to these or try to make it right! Absolutely terrible customer service!!! Completely unprofessional!!! I needed to “freeze” my account because I was going out of town for over a month to be with family for my younger brothers funeral. The girl told me it cost $5 to freeze and to let them know when I was ready to “unfreeze”. They took the $5 from my account and didn’t charge me for one month. The next month comes around and they charged me the package I was signed up for ($43.99) without me asking them to unfreeze it! When I called the girl said yes you can freeze up to 6 months. I explained that no one told me that, nor did they tell me it would only be frozen for one month! I was simply told to let them know when I was ready to unfreeze the account. I explained what I was out of town for and the fact that I am a single mom trying to catch up on bills after being out of state for over a month. I’m not able to afford tanning at this time which is why I didn’t call to unfreeze my account. She told me she’d give my info to the manager and they would call me in the afternoon. I asked what area code so I don’t ignore the call but the call never came. I called every day for 3 days then finallu went to close the account. I told the girl I still wanted a phone call from the manager or I would write a bad review of the business and notify the BBB. she told me that I could still be charged one more month of tanning due to the 30 day notice requirement for cancellation…. Still never got a phone call and it’s been a week now! Shame on you! Such poor business ethics!!!Go to a local privately owned salon, NOT a franchise!!! If you’ll notice…. They NEVER reply to these or try to make it right! Absolutely terrible customer service!!! Completely unprofessional!!! I needed to “freeze” my account because I …More

Go to a local privately owned salon, NOT a franchise!!! If you’ll notice…. They NEVER reply to these or try to make it right! Absolutely terrible customer service!!! Completely unprofessional!!! I needed to “freeze” my account because I was going out of town for over a month to be with family for my younger brothers funeral. The girl told me it cost $5 to freeze and to let them know when I was ready to “unfreeze”. They took the $5 from my account and didn’t charge me for one month. The next month comes around and they charged me the package I was signed up for ($43.99) without me asking them to unfreeze it! When I called the girl said yes you can freeze up to 6 months. I explained that no one told me that, nor did they tell me it would only be frozen for one month! I was simply told to let them know when I was ready to unfreeze the account. I explained what I was out of town for and the fact that I am a single mom trying to catch up on bills after being out of state for over a month. I’m not able to afford tanning at this time which is why I didn’t call to unfreeze my account. She told me she’d give my info to the manager and they would call me in the afternoon. I asked what area code so I don’t ignore the call but the call never came. I called every day for 3 days then finallu went to close the account. I told the girl I still wanted a phone call from the manager or I would write a bad review of the business and notify the BBB. she told me that I could still be charged one more month of tanning due to the 30 day notice requirement for cancellation…. Still never got a phone call and it’s been a week now! Shame on you! Such poor business ethics!!!

Positive: Cleanliness, ValueWanted to tan today but since they only have one tanning bed when you buy just tanning, it takes too long to wait. I did not know this when I purchased. Otherwise, the place is very clean.You would think there would be some kind of rotation. Very disappointed that I bought so many tans.I appreciate your prompt response.I know you have more tanning beds as I’ve seen them. I go boating spring, summer & fall so only use tanning in the winter to start my tan. But it was the 3rd time going there that #7 was not available for my level. My husband is on the same level & told me he’s put in another room if available, if #7 is occupied. I asked the attendant & was told that only one tanning bed was in my level. I changed my stars to 5 as you have nice & clean rooms & equipment & I feel like I’ve gotten a good tan after being there.Service: TanningWanted to tan today but since they only have one tanning bed when you buy just tanning, it takes too long to wait. I did not know this when I purchased. Otherwise, the place is very clean. …More

Wanted to tan today but since they only have one tanning bed when you buy just tanning, it takes too long to wait. I did not know this when I purchased. Otherwise, the place is very clean.