Critical: QualityI was excited to get a massage for the first time since the Pandemic. This was my mother’s day present! When I went there, I had requested a 1hr Swedish Massage. After we started, she asked, “Is the pressure OK?” I told her, “Actually, I don’t know if I’m allowed to ask for it, but can you please give me more pressure? I can take it!”She replied, “To an extent….” She didn’t exert any more pressure; I had been willing to pay more for a better treatment, but she wasn’t interested in working for her money. She never elaborated on any “extents.”Lastly, the massage lasted for 45 minutes. When I asked why they had shortened the massage by 15 minutes, they claimed “Five minutes for you to take off your clothes, five minutes to put them back on.” Well, first of all, I had come 15 minutes early (no 5 minute cost); secondly, the lady still failed to account for five additional minutes.After all that, Emma tried to sell me a monthly package. Not after that poor quality treatment! 1hr Massage should be a 1hr Massage! We expected better from Hand & Stone. The spam never stops. Save yourself the time & spend your precious time and money elsewhere!UPDATE on 06/12/2021: The company reached out to me offering $30 off for a future massage. I then requested the $30 be credited back to me instead. They said “NO”. That is not a good client service in my book and I’m simply not interested in spending more $. They need to be able to work around with their customers and not give them only one option and say NO.I was excited to get a massage for the first time since the Pandemic. This was my mother’s day present! When I went there, I had requested a 1hr Swedish Massage. After we started, she asked, “Is the pressure OK?” I told her, “Actually, I …More
I was excited to get a massage for the first time since the Pandemic. This was my mother’s day present! When I went there, I had requested a 1hr Swedish Massage. After we started, she asked, “Is the pressure OK?” I told her, “Actually, I don’t know if I’m allowed to ask for it, but can you please give me more pressure? I can take it!”