4.7 – 585 reviews • Massage therapist
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When you’re ready to be pampered and looking for a spa in Midlothian, VA, consider visiting Hand & Stone. We want to make it easy to come in for appointments, so we’re open seven days a week, and we also welcome walk-in guests. Whether you want a deep tissue massage or a relaxing facial that will help your skin look great, we want to be the ones you turn to. Membership programs are also available. We offer our services to men, women, and teenagers, and we’ll create a customized service package based on your needs. Our team of massage therapists and licensed estheticians will be happy to answer any questions you have about your options. You can count on us for: A relaxing environment Personalized service Affordable pricing
Appointments: handandstone.com
Hours
Thursday | 9 AM–9 PM |
Friday | 9 AM–9 PM |
Saturday | 8 AM–8 PM |
Sunday | 8 AM–8 PM |
Monday | 9 AM–9 PM |
Tuesday | 9 AM–9 PM |
Wednesday | 9 AM–9 PM |
Services
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Address and Contact Information
Address:
12625 Stone Village Way, Midlothian, VA 23113
Phone: (804) 464-7972
Website: https://handandstone.zenoti.com/webstoreNew/services/42d12d5a-4093-4623-b118-e7b10d4b5d84?booking_source=booknow&booking_medium=google&hl=en-US&gei=t0P3Y4zWEOqp1e8PrOm0yA4&rwg_token=AI9VzbvYg-Z7uuQYHfidHqijUoai2feMUpRgIzMndJgCvLLSfuZ0i2oxB4m0e7NFhGU37vu7wg4JOlNUXLpLOeNdZSF0jC7UlQ%3D%3D
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Reviews
Shenna Branham
I was a former member and decided to renew my membership. It was my first time at the Hancock location and my experience there wasn’t that great. My massage wasn’t good at all. There were certain areas that were missed, and after the massage my massage therapist wasn’t waiting by the door with my cup of water or even escorted me out. The lady who checked me in had guaranteed me that Brittany (massage therapist ) was going to take care of me and she really didnt. During check out the same lady at the front who checked me in took my payment when I’ve already had the payment coming out at the end of the month. I paid and she asked if I wanted to book another massage and I said no. I inquired about a facial and she booked me with someone and said that they will take good care of me. I’m having doubts and considering canceling my membership when I just renewed it this month. I left very disappointed and unhappy.
… moreEmma Haskins
My mom and I got massages together today at the hand and stone in Midlothian and we were so happy and relaxed! my massage lady Jenny was very skilled. She had intention with every stroke and she was methodical in the way she gave the massage! Five stars all the way!
… moreSandy Tarant
This place is an unintentional scam–they don’t intend to rip you off but their lack of staff turns their membership scheme into a rip-off. They simply don’t have enough therapists. So for me, I need to schedule more than a month in advance to get a massage and then it’s often at ridiculous times of the day, like 8:00 in the morning, hardly the time of day I want or need a massage. This is a good place with good people but their membership structure serves their needs but not its customers if it’s virtually impossible to avail oneself of the benefits due to their desperate understaffing. I strongly recommend against signing up for a membership here.
… moreVirginia
I had the best experience with the Hand & Stone in Fredericksburg, VA. I was a member there for 2 years and got facials every other month. I moved to the Midlothian area and decided to start my membership again. I wish I didn’t. I made an appointment for a facial for July 10th. When I got there I was informed it was made for the 11th. I was upset because I was looking forward to it but I just ended up making another appointment for July 26th. The morning of July 26th I get a call saying they needed to reschedule because the esthetician had car trouble and can’t make it in. I get it, things happen, so I asked to reschedule again. They had no evenings or weekend times available for the esthetician I was looking for within 2 months. So I asked if they had someone else who was available. They scheduled me for this Sunday August 7th. I get a call from them today saying they need to cancel because the esthetician has to aend their sons graduation. I’ve never had this much of an issue anywhere.
… moreKituy lopez
Hello everybody unfortunately I dolike this spot it’s very clean and stuff but they canceled see you last minute I called and to book my appointment and I had a four today at 1 PM like what type of service is that and I’m not interested in this I made the time so I could go and get a massage with them and then I’ll make time for them to cancel me early morning!! Go somewhere better guys
… moreErika Hodges
So relaxing! Loved everything about my visit, the smells of light essential oil fragrances, dim lights, relaxing music and Courtney was amazing !!
… moreMelissa Brooks
Really nice front desk, so great first impression. Jordan has AMAZING hands and skills, deep tissue was INSANE. I needed it, I definitely got what I paid for! So, as far as my experience goes, if you want an insanely good and (obviously desired because my muscles are forked) painful experience, Jordan is your woman.
… moreJ C
I recently scheduled 2 massages 1 for me one for my mother for Mother’s Day and well in advanced time. They sent me the forms to fill out about me and my mom well in advance and I completed them and submitted them well in advance. However, due to the fact the therapist don’t check them until hours before your appointment the Mother’s day surprise I had for my mom was ruined. I got a call at 8 that morning telling me I could not have my massage due to the fact I had a history of breast cancer. The therapist they had me with was not certified for oncology. Although I appreciate the concern for my health this would have been more effective if they would have done this due diligence when my appointment was scheduled not the day of. It made me feel less than and reminded me of how painful dealing with my medical history has been and all the little things that have gotten taken away from me. This was not a good feeling especially since I am a mother too and I ended up having to cancel my mom as well she didn’t want to go if we couldn’t do it together. Instead of a weekend of relaxing it turned into sadness and embarassment. Although the manager did call me to try to schedule us for sometime in the future the damage had already been done. The surprised was ruined and I had nothing for my mom. I’m sharing this to bring awareness to this business about how something may seem small to them can affect their customers . It is to their benefit to check medical diagnosis in advance to prevent this in the future. When I spoke to this staff they confirmed that thier practice is for the therapist to check the forms hours before the appointment but my argument with that is if everyone is not certified to handle cancer patients that is not a good practice.
… moreLinda Poorbaugh
I like the services at this Spa when I can get an appointment. I wish I had not become a member. It is impossible to get an appointment. I just called for an facial appointment in June and the first appointment they had was July 3rd. I have also had difficulty with them calling me and canceling massage appointment twice in the last two months. I honestly could not recommend this spa!
… moreHolly Pleasants
Positive: ProfessionalismAsk for Lauren! I went for my first time today and had such an enjoyable experience, that I ended up becoming a member. I went in with the same back pains that I’ve endured for years and walked out feeling so refreshed. She spent time really focusing on high tension areas that caused me pain. When the appointment was over, she told me that I may be a little sore in the spots that she really had to work out but told me things to do that would help. I plan on seeing her ever time I go back. I was nervous about going because I didn’t know what to expect, but she did a great job at making sure I was comfortable.As far as the establishment itself goes, it was very clean and had a very relaxing atmosphere. You walk in and can immediately tell that it’s going to be a good experience. The receptionist was very nice as well. She saw that I was a first time guest and she explained to me what I could expect. I definitely recommend this location specifically. I even called my husband when I left and told him that he should make an appointment for himself.Ask for Lauren! I went for my first time today and had such an enjoyable experience, that I ended up becoming a member. I went in with the same back pains that I’ve endured for years and walked out feeling so refreshed. She spent time …More
Ask for Lauren! I went for my first time today and had such an enjoyable experience, that I ended up becoming a member. I went in with the same back pains that I’ve endured for years and walked out feeling so refreshed. She spent time really focusing on high tension areas that caused me pain. When the appointment was over, she told me that I may be a little sore in the spots that she really had to work out but told me things to do that would help. I plan on seeing her ever time I go back. I was nervous about going because I didn’t know what to expect, but she did a great job at making sure I was comfortable.
… more … View more
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