Fresh Salon and Day Spa

Positive: Cleanliness, Professionalism, Quality, ValueExceptional business that has been a flagship in the community for a long time. Kristen and her team have brought elevated styles and services to our small town as well as employment and opportunities that just weren’t available before. I’m really glad to see such a strong team of talented people and love watching them grow over the years. Best part is that it feels like a family at fresh!Service: HaircutExceptional business that has been a flagship in the community for a long time. Kristen and her team have brought elevated styles and services to our small town as well as employment and opportunities that just weren’t available before. I’m …More

Exceptional business that has been a flagship in the community for a long time. Kristen and her team have brought elevated styles and services to our small town as well as employment and opportunities that just weren’t available before. I’m really glad to see such a strong team of talented people and love watching them grow over the years. Best part is that it feels like a family at fresh!

Critical: ProfessionalismI was a past client of the salon and very happy to be one. While finishing one of the services a few weeks ago, I made an appointment for a manicure and pedicure. They could not accommodate me for both services in the same day. So I made an appointment for two pedicures one for me, one for my husband. A week later I made the manicure appointment for just myself. The day came for our pedicures and we both found ourselves extremely sick and in bed unable to basically move. I did not call and make any cancellation. A few days later, I also was unable to make my manicure appointment because I was still sick and couldn’t get out of bed. I did not hear from the salon and when receiving my voicemail, I received a message stating that due to the fact that I did not cancel within 24 hours they were charging my card anyway. First of all, I never gave the salon permission to store my credit card information. Secondly, I was never verbally or in writing, advised of their policy for canceling. I disputed with American Express. American Express contacted them and ended up reversing the charge which cost me $32 for the manicure. I felt this was unfair as when I made the dispute through the American Express app I was unable to write a statement. I called American Express this afternoon and while on the phone with a representative I realized not only did they charge my card $32 for the manicure but they charged my card an additional $90 for both pedicures. This is absolutely insane! I never gave these people permission to charge my card for a service I did not receive. American Express reversed the charge and it is now pending investigation. If you are a client here and you like them you might want to be sure that they don’t hold your credit card information to do what they please. Find a different hair salon there are much better talented and personable cosmetologist and nail technicians out there.In response to your response, you say you texted six times? Well, Considering your front desk called and left a voicemail on our home phone, he probably texted to the home phone number which would only mean that we didn’t get any of your texts even if that did happen. Nobody ever ever ever told me that you had a cancellation policy and I never got it verbally or written.Service: HairstylingI was a past client of the salon and very happy to be one. While finishing one of the services a few weeks ago, I made an appointment for a manicure and pedicure. They could not accommodate me for both services in the same day. So I made an …More

I was a past client of the salon and very happy to be one. While finishing one of the services a few weeks ago, I made an appointment for a manicure and pedicure. They could not accommodate me for both services in the same day. So I made an appointment for two pedicures one for me, one for my husband. A week later I made the manicure appointment for just myself. The day came for our pedicures and we both found ourselves extremely sick and in bed unable to basically move. I did not call and make any cancellation. A few days later, I also was unable to make my manicure appointment because I was still sick and couldn’t get out of bed. I did not hear from the salon and when receiving my voicemail, I received a message stating that due to the fact that I did not cancel within 24 hours they were charging my card anyway. First of all, I never gave the salon permission to store my credit card information. Secondly, I was never verbally or in writing, advised of their policy for canceling. I disputed with American Express. American Express contacted them and ended up reversing the charge which cost me $32 for the manicure. I felt this was unfair as when I made the dispute through the American Express app I was unable to write a statement. I called American Express this afternoon and while on the phone with a representative I realized not only did they charge my card $32 for the manicure but they charged my card an additional $90 for both pedicures. This is absolutely insane! I never gave these people permission to charge my card for a service I did not receive. American Express reversed the charge and it is now pending investigation. If you are a client here and you like them you might want to be sure that they don’t hold your credit card information to do what they please. Find a different hair salon there are much better talented and personable cosmetologist and nail technicians out there.