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Hours
| Wednesday | 9:30 AM–8 PM |
| Thursday | 9:30 AM–8 PM |
| Friday | 8:30 AM–5 PM |
| Saturday | 8:30 AM–5 PM |
| Sunday | Closed |
| Monday | Closed |
| Tuesday | 9:30 AM–8 PM |
Address and Contact Information
Address: 600 Springfield St, Chicopee, MA 01013
Phone: (413) 594-8563
Website: https://www.facetonails.com/
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Reviews
Lisa Hyatt
I had a wonderful facial with Emily to start my pre-vacation spa time. Then another employee brought me to a pedicure chair for the next service. Sullen and disorganized are my two adjectives of choice. (She did both pedicure and gel manicure as well as my wash and blow dry) She had to go fetch equipment/supplies 4 different times during the pedicure. (Who doesn’t prep their station before bringing a client over?!) Towels! She had no towels! She not only filed my toe nails but also the skin on my toes! Her technique was terrible and I kept flinching and she would say “sorry” and then do it again. She didn’t rinse the “scrub” off before moisturizing and as she used various tools (clippers, nippers and filed) she threw them back onto the pedicure cabinet. Nothing relaxing about this session at all. Lighting was poor and and she hadn’t offered me color choices so I assumed they were on a mobile cart. Nope. I said well, pick me out a pink, a mauve sort of pink. I now have brown polish on my badly trimmed toes. And the gel manicure? I acknowledge that my nails were stumpy and short from working with caustic chemicals the last few weeks but that doesn’t excuse the unprofessional manicure I received. Frankly, there was little to file so she filed my fingertips! Messy, gel all over the skin at my nail beds and they started peeling from the bottom to the tips within 36 hours. I am now 6 days out and have no gels left. So, let’s talk about the guy at the desk. Maybe Jim? The entire time I was waiting for my sessions to start, he was confabbing personal business (“Nah, I’ll wait until next week to pay my credit card bills … yeah, I’m stuck at the spa all day”) on the phone. I had called a couple months ago and asked him about using gift certificates (I had 2 100.00 certificates and 2 20.00 certificates) that I had been given pre-pandemic that were expired and he said of course I can use them. I went to pay for my daughter and myself and Jim said he wouldn’t accept the 2 20.00 gift certificates because they were a promo.and they were expired. I said “they’re all expired and you told me over the phone that you would accept them”. He showed me the expiration date on them as if that made a difference. There was literally not a single thing on those two certificates indication that the expiration date was any different than the two higher value certificates. He refused to honor them. He just repeated “they were a promo” I said they were a gift to me for 240.00 total. He didn’t care, nor did he apologize. Just said no, I’m not going to accept them. In addition, he didn’t give me a total amount due, just took my other certificates and started making notes on his little yellow pad. I had to ask how much our Spa time came to. (400+) He appeared to have quite the difficulty figuring it out. Why we weren’t totaled up already is beyond me. As a former Spa professional myself; I was appalled at the poor customer service and professionalism. There is much more I could say (malfunctioning equipment anyone???) but I’ve already written a tomb that I’m sure won’t be published.
… moreMelannie Barnes
I’ve been getting facials for years and hands down, Tami is the BEST esthetician I’ve ever had! She’s highly knowledgeable, friendly and truly takes pride in making me feel and look amazing. I won’t go to anyone else since I met her! I HIGHLY recommend Tami & Face to Nails! Massage, Pedicure, Eyebrow shaping, Waxing, Acne treatments, Manicure
… moreAida Rosa
Everything about this place is awesome… Love Cory, he’s by far the best hair dresser I’ve had.. He does the perfect job each time.. will recommend him 100%
… moreDiana Rodriguez
After salon trying for years I finally got what i wanted. This place is clean, awesome customer service. I loved that they make sure to call you to confirm your appointment. The atmosphere is very relaxing and Robin thank you for my hair you have made me feel whole again in the middle of this chaos. Thank you everyone. Definitely worth coming don’t think about it best decision ever!!
… moremartha conroy
If your looking for waxing services I highly recommend this spa and ask for Emily. You will not regret it! The first time I met her she immediately put me at ease. She was very personable and knowledgeable and she takes time to really listen to you. I’ve never felt rushed or like ‘just another client’ when I’m in her room. Pedicure, Makeup services, Haircut, Brazilian waxing, Waxing, Hairstyling, Manicure, Body waxing
… moreStephanie Niedziela
Lovely relaxing place. All staff was very friendly. Listened to my needs for my massage.
… moreTm C
Went here as a new client for a cut color highlight. Disliked how stylist crabbed bout other coworkers and clients to another stylist. Bad form. Also when i spike up about how i prefer my hair to look she had attitide with me. Im such a quiet mellow person it all really bothered me. Its so close to my house but ill never come here again
… moremilk & honey
Nails speak for themselves. Hair is short and I made sure to detangle at home and in bathroom before being seen, woman was done in about 15-20 mins for full wash/blow and charged $15 extra for “difficult” hair that allegedly took longer than normal. Massage, Blowouts, Manicure, Shampoo & conditioning
… moreSarah
Always a great experience here! I’ve recently been seeing Sandy for my facials, and she’s just amazing, to say the least!! She’s very knowledgeable and cares about her clients. She’s helped turn my skin around with her techniques and recommendations in just a few visits. I will be seeing her from now on!!
… moreTaylor Yergeau
I have been going to Face to nails for years now and it is a beautiful, clean spa. I see Tami and she gives the BEST facials! She is friendly and extremely knowledgeable when it comes to what your skin needs. My skin has transformed thanks to her and her recommendations, as to what services my skin specifically would benefit from and what products I should and should not be using. Tami is kind and professional. I have such an amazing and relaxing time with her. I have had multiple facials with other aestheticians and Tami is the best! I call it my Tami time and soak up every second 🙂 I feel beautiful after seeing her!
… more