Critical: ProfessionalismMy gel nails have been turning brown the last two months. I have been going to this salon for almost 2 years and never had this issue. Of course, I thought and the staff asked me if I had used anything that could have caused this – after thinking and eliminating products that never caused my nails to turn before, I thought it was probably a change in product.Since I have been going, the salons policy was they fixed nails if they were not up to their standards which I always appreciated because it shows they stand by their work. This service was never an extra charge.The last time I went in, because my nails were stained, they charged me for a full service. They didn’t tell me they intended to do this when I made the appointment the day before or when I arrived that day. Further more, my nails tech told me I owed her $4.50. I went to my car for cash and came back. When I got back, a different staff member told me my total was $25. I was surprised. I responded that I just got my color fixed.A third staff member’s response was they had to charge me because “ they have helped” me a lot. I fail to understand how fixing your work that I paid for is helping me rather than simply providing a service especially since it has never been their policy.I paid the $25 + tax, tipped my nail tech and walked out. Unfortunately, this negative experience will force me to take my business elsewhere.Service: Gel manicuresMy gel nails have been turning brown the last two months. I have been going to this salon for almost 2 years and never had this issue. Of course, I thought and the staff asked me if I had used anything that could have caused this – after …More
My gel nails have been turning brown the last two months. I have been going to this salon for almost 2 years and never had this issue. Of course, I thought and the staff asked me if I had used anything that could have caused this – after thinking and eliminating products that never caused my nails to turn before, I thought it was probably a change in product.