Eva’s African Hair Braiding

Critical: Professionalism, Quality, ValueI went to this salon to get my hair braided for the first time and it was a terrible experience. When she started to braid my hair initially, I mentioned that it was tight and she told me that it was supposed to be and would eventually loosen. As you can see below, this was what my hair looked like after paying $270 for Senegales twists. They were extremely tight to the point that I could not even sleep from the soreness of my scalp. The braids were also very uneven/crooked, super stiff to the point where I could barely lift them away from my scalp and were beginning to unravel less than 24hrs later. I finally had to take them out to get some relief after only one day. When I spoke with her about the issue over the phone, she told me that I should continue to wait for the braids to loosen and it was normal for them to hurt. Her exact words were “beauty is pain” and said that even if she redid the braids, I could expect to be in pain because that was normal. Clearly, I did not see the point in having her redo it if she was just going to braid it the same way and thought it was normal for me to be in pain, so I asked for a refund. She at first told me that she would refund me half of what I paid but by the end of the call, she offered only $100 and said that she would Cash App me the money once her daughter arrived. One day later, still nothing and when I called, no reply and she denied the request that I sent to be refunded through Cash App. This was such a disappointing experience all around and is such a shame that she is running her business this way because I try to actively support Black owned businesses as much as possible. To put out poor quality work, especially for a new customer, and then to refuse to make it right is a sure way to never get my business again nor anyone I know. I would suggest staying clear of this place and look for a salon who will take more care with their clients and behave in a more professional manner.Services: Braids, Hairstyling, Hair extensionsI went to this salon to get my hair braided for the first time and it was a terrible experience. When she started to braid my hair initially, I mentioned that it was tight and she told me that it was supposed to be and would eventually …More

I went to this salon to get my hair braided for the first time and it was a terrible experience. When she started to braid my hair initially, I mentioned that it was tight and she told me that it was supposed to be and would eventually loosen. As you can see below, this was what my hair looked like after paying $270 for Senegales twists. They were extremely tight to the point that I could not even sleep from the soreness of my scalp. The braids were also very uneven/crooked, super stiff to the point where I could barely lift them away from my scalp and were beginning to unravel less than 24hrs later. I finally had to take them out to get some relief after only one day. When I spoke with her about the issue over the phone, she told me that I should continue to wait for the braids to loosen and it was normal for them to hurt. Her exact words were “beauty is pain” and said that even if she redid the braids, I could expect to be in pain because that was normal. Clearly, I did not see the point in having her redo it if she was just going to braid it the same way and thought it was normal for me to be in pain, so I asked for a refund. She at first told me that she would refund me half of what I paid but by the end of the call, she offered only $100 and said that she would Cash App me the money once her daughter arrived. One day later, still nothing and when I called, no reply and she denied the request that I sent to be refunded through Cash App. This was such a disappointing experience all around and is such a shame that she is running her business this way because I try to actively support Black owned businesses as much as possible. To put out poor quality work, especially for a new customer, and then to refuse to make it right is a sure way to never get my business again nor anyone I know. I would suggest staying clear of this place and look for a salon who will take more care with their clients and behave in a more professional manner.