Emily Nails

Critical: ProfessionalismI have received service from Richard on two occasions and had every intention on returning until I was declined service.Back story- I got a refill (birthday nails). Not only did he leave polish from the previous nail art on my nails, but his work wasn’t clean. He’s a talented tech but I’m not the type of client that will look over left over polish on my nail after the drill, smudged paint, or polish around/on my cuticle. I nicely/calmly pointed it out , and it was fixed. Generally the appointment was pleasant.To be clear this is not a bitter review this is a transparent one. A week ago I called to make an appointment and was told “I don’t think I can do your nails anymore. I feel like you left unsatisfied the last time and wish you the best with finding a new tech. ” . I softly said “ok thank you” and hung up. I was shocked, thought on it, and called back. I requested further explanation and let him know that making the decision for me under the guise of “my satisfaction being priority” instead of discussing it with me to seek clarity was in poor taste.He essentially said that he didn’t want me to waste my money if I’m not happy (which I never stated once) and preferred that I find the right fit for me. Which is honestly , a scapegoat. The issue wasn’t my lack of satisfaction. I obviously was willing to happily return. The issue was that Richard didn’t want to be corrected for minor issues. He wasn’t thorough and simply wants a passive client. He wanted to be able to do my nails however he saw fit with out me speaking on an issue. There are passive clients, low maintenance clients, difficult clients and detailed clients. I was detailed but I wasn’t difficult or nasty. I simply wanted what I paid for … $70 (also tipped, but not included in the $70 service) refill & art quality. For my birthday nails.I won’t even speak in depth about how my eyebrows were ruined by another tech. He did mention booking with an actual brow artist and I should have took that as a warning.So … if you are detailed, require a variety of art techniques , and expect clean work with no issue … Richard was right, he is not the nail technician for you. He’s talented but young and can not professionally navigate client issues.They do not take card or cash. Cashapp only. It’s illegal to complete business transactions on cashapp to be clear. Especially for storefront based businesses. You also are not required to report your business income or pay taxes if transactions are placed through cashapp. Suss but ultimately doesn’t effect my bottom line.The shop is clean, and runs on appointments only. Which was great. They also have an amazing color selection. I wish Richard the best with college and the salon all the best.Services: Acrylic nails, Nail artI have received service from Richard on two occasions and had every intention on returning until I was declined service. …More

I have received service from Richard on two occasions and had every intention on returning until I was declined service.

Critical: ProfessionalismI went here and called before entering. Emily accepted me as a walk-in. I can honestly say she did a great job. . . I called several times for days for a re-fill. I decided toPull up like I did before and was greeted by a large flamboyant male yelling at me saying “we don’t accept walk-ins”, rolled his eyes and shut the door in my face. I was having a horrible day and he made it worse. I loved my nails, even tipped her 25%. . .refered friends etc But because of the way I was treated, I won’t be returning and plan on sharing my experience on my social media platforms.Service: ManicureI went here and called before entering. Emily accepted me as a walk-in. I can honestly say she did a great job. . . I called several times for days for a re-fill. I decided to …More

I went here and called before entering. Emily accepted me as a walk-in. I can honestly say she did a great job. . . I called several times for days for a re-fill. I decided to