Eden Therapy and Massage

  4.7 – 158 reviews   • Massage spa

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Eden Therapy and Massage 28203

Appointments: edentherapyandmassage.com


Monday10 AM–8 PM
Tuesday10 AM–8 PM
Wednesday10 AM–8 PM
Thursday10 AM–8 PM
Friday10 AM–8 PM
Saturday8:45 AM–7 PM
Sunday10 AM–8 PM

Address and Contact Information

Address: 2115 Southend Dr #101, Charlotte, NC 28203

Phone: (704) 749-8101

Website: http://www.edentherapyandmassage.com/

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Christina Pacheco
I am giving this place of business ONE star not because of poor service, but due to poor customer service and treatment of its potential patrons. I called about two weeks ago to book a prenatal appointment (approx 30 weeks here). I booked for 12/27, provided my credit card info and was all set! However, I called today to inform the receptionist I would be 15 minutes late and she said okay that’s fine I will let the therapist know and you will only receive a 45 minute message instead of a 60 minute massage because the therapist has back to back clients. I understood this and said okay. After hitting some traffic, I called around 11:30am and I wanted to reschedule. I accepted the same day rescheduling fee, no problem. I get a call two hours later saying “we can no longer accommodate you because the new appointment time is no longer available”. I said “why” and the receptionist said “our associate who booked your appointment didn’t notice it was booked so therefore we need to reschedule your appointment”. I said…okay fine. Note, I live two hours away (noted this on my initial call) and wanted something for this week. She informed me that if I reschedule my appointment I would be charged for the full service (the associate before said it would only be $30 for a reschedule) I was livid. How are you charging me for something YOUR staff failed to do. If I made the mistake then okay cool, I don’t mind, but for you to inconvenience me and then try to charge me. The young lady took a tone with me in sort of a sarcastic manner and giggled after I told I was not paying that. Very unprofessional. And for one, the policy online states that if a person CANCELS they will be charged the service fee NOT for rescheduling.
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Grams R
The massage was a birthday gift for my daughters birthday+ she is 6 months into her pregnancy.
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Steph R
Love this place! I have really bad shoulders 1 from an accident and also because that’s where I carry all my tension. George was amazing and really worked out the knots with the deep tissue massage. Everything was super clean everyone is super friendly and prices are affordable. He made my 1hr massage feel like I was in there for 2hrs, so relaxing.
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Kaitlin W
Had a great deep tissue massage with George. He really worked out some tightness in my shoulders and helped me feel relaxed. He occasionally used hot towels during the massage which was nice and didn’t use too much oil which I appreciated as some places leave me feeling oily. The front desk was also nice and friendly. I did have a slight issue with my card when booking as I wasn’t aware I was paying upfront. Many places put a hold on your card but do be aware if you book online it’ll charge your card right away. If you prefer to have a hold on your card until booking call over the phone to make an appointment. However, the staff was able to refund my card and charge it to a different card upon arrival. I would recommend this place if you’re looking for a good massage experience. There’s a parking deck in the strip which is convenient as it can be tricky to find parking.
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Asia R
My shoulders are so happy after visiting Laura! Shoulders needed some attention after a move and I checked out Eden based on a referral. Scheduling and intake were easy and convenient. My appointment started on time and Laura really put some elbow grease into my deep tissue massage. Looking forward to coming back! Edited to add: came back for another deep tissue with Josh Resha and he’s the man. I wanted some deep pressure on some knots in my shoulders and neck and I don’t think I’ll need anyone else going forward!
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Gabrielle McCarthy
What a perfect way to end a week! My husband and I kicked off the weekend right with a couples massage. We left feeling incredible! If you are in need of a relaxing massage that still works your problem areas, I highly recommend Emily!
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Cassie D
I have never left a massage so relaxed. George really has an amazing touch. The atmosphere was so relaxing and he listened to everything that I wanted. I have had a hard time finding a massage therapist that I am comfortable with and I think I found him I will 100% recommend him to everyone I know!!
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Esmeralda Hidalgo
Amazing experience. I had Renvy and she was great so sweet definitely recommend a couples massage here.
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Nicole Tang
I’ve gotten two prenatal massages here and they have been incredible, Bethany is a miracle worker! Husband got a swedish massage and really enjoyed it as well. Very cute and comfortable inside, staff is very friendly.
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Courtney Boger
My boyfriend scheduled us a massage for V-day. It was cancelled the SAME DAY hours before, so we rescheduled for a few weeks later. It was AGAIN cancelled the same day. We missed out on multiple weekend plans due to expecting to get a massage. When we asked to speak to a manager in regards to some sort of discount due to the inconvenience, no one reached out to us. Really disappointed in the lack of regard for the time of others and lack of customer service. Our Valentine’s Day plans were messed up, our rescheduled massage never happened, and we were not even given the respect of a phone call.
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