Catherines African Hair Braiding

Positive: Professionalism, QualityCatherine always does a great job on my hair. It is never too tight and she never puts too much tension on my edges. She is very professional and polite and takes her time with me on every hairstyle I choose. I am so happy for her services

Catherine always does a great job on my hair. It is never too tight and she never puts too much tension on my edges. She is very professional and polite and takes her time with me on every hairstyle I choose. I am so happy for her services

Critical: ProfessionalismMy wife called about having crochet braids put into her hair. She was never told about this businesses policy in regards to up front payment in full. She was also never told she would need to pay in cash or she would have extra charges for her service. I would have made sure to stop and take money out on the way from the ATM. Most businesses would have extended some degree of courtesy for at least the fee for using a card when paying. Not to mention offer an apology for not making these policies clear, no matter the reason. Any good business strives to do everything they can to get return business. A bad experience for a customer should simply be a challenge to overcome, not something to dismiss. While you can’t make everyone happy, an effort is necessary for real success.My wife called about having crochet braids put into her hair. She was never told about this businesses policy in regards to up front payment in full. She was also never told she would need to pay in cash or she would have extra charges …More

My wife called about having crochet braids put into her hair. She was never told about this businesses policy in regards to up front payment in full. She was also never told she would need to pay in cash or she would have extra charges for her service. I would have made sure to stop and take money out on the way from the ATM. Most businesses would have extended some degree of courtesy for at least the fee for using a card when paying. Not to mention offer an apology for not making these policies clear, no matter the reason. Any good business strives to do everything they can to get return business. A bad experience for a customer should simply be a challenge to overcome, not something to dismiss. While you can’t make everyone happy, an effort is necessary for real success.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueAbsolutely superb services. I will be back. Money well spent for sure.Service: Braids

Absolutely superb services. I will be back. Money well spent for sure. Braids