Body Focus Medical Spa and Wellness Center

Critical: Communication, Professionalism, QualityWas hoping my first facial treatment would be relaxing & enjoyable but Lucy at Body Focus Medical Spa made my experience very unpleasant. First when she walked in the room she didn’t care to explain the Microdermabrasion Process. She was very unpleasant and wanted to know why my appointment was booked on Groupon because she would only be making about $15.00 for my appointment and next time I better book directly. She was very aggressive and harsh while she work on my face. The entire treatment took maybe 5 minutes, the rest of the hour I was waiting. Not to mention during the treatment Lucy continued to make rude comments such as that my freckles (which I was born with*) was sun damage because dark skinned people like ourselves don’t get freckles only white people do. This was one of the absolute worst customer service experience I have ever received. I was insulted, treated unkindly and had a ruined lunch hour which was supposed to be relaxing. I will never return to this place and I hope that the people reading this will save there money and go elsewhere.Was hoping my first facial treatment would be relaxing & enjoyable but Lucy at Body Focus Medical Spa made my experience very unpleasant. First when she walked in the room she didn’t care to explain the Microdermabrasion Process. She was …More

Was hoping my first facial treatment would be relaxing & enjoyable but Lucy at Body Focus Medical Spa made my experience very unpleasant. First when she walked in the room she didn’t care to explain the Microdermabrasion Process. She was very unpleasant and wanted to know why my appointment was booked on Groupon because she would only be making about $15.00 for my appointment and next time I better book directly. She was very aggressive and harsh while she work on my face. The entire treatment took maybe 5 minutes, the rest of the hour I was waiting. Not to mention during the treatment Lucy continued to make rude comments such as that my freckles (which I was born with*) was sun damage because dark skinned people like ourselves don’t get freckles only white people do. This was one of the absolute worst customer service experience I have ever received. I was insulted, treated unkindly and had a ruined lunch hour which was supposed to be relaxing. I will never return to this place and I hope that the people reading this will save there money and go elsewhere.

Critical: CommunicationI called to make an appointment. The rep over the phone was very short. The website showed services that weren’t offered at the location I was hoping to go to. Instead of being informative and offering similar services that were at the local location the rep hung up as I was mid-sentence, to ask what services where available.

I called to make an appointment. The rep over the phone was very short. The website showed services that weren’t offered at the location I was hoping to go to. Instead of being informative and offering similar services that were at the local location the rep hung up as I was mid-sentence, to ask what services where available.