Berkeley Massage-Self-Healing

Critical: Communication, Professionalism, QualityI woke up this morning extremely excited for my birthday and was given a gift certificate for a massage by my SO. Early this morning we received a call from a woman claiming to be their call center who was extreme rude when my SO asked her if they knew when they would be reopening or why there was nothing on their website stating that they were closed for business still due to Covid 19. When he proceeded to ask about a refund she became angry and even when we spoke to her politely she was speaking very harshly saying “I’ve already told you over and over again I don’t know anything! No one is in the office so I can’t tell you anything I don’t know anything and I can’t do your refund! “ When he asked her name she hung up on him and when I called back for a manager she answered the phone with a attitude and told me her name was C. A.I woke up this morning extremely excited for my birthday and was given a gift certificate for a massage by my SO. Early this morning we received a call from a woman claiming to be their call center who was extreme rude when my SO asked her …More

I woke up this morning extremely excited for my birthday and was given a gift certificate for a massage by my SO. Early this morning we received a call from a woman claiming to be their call center who was extreme rude when my SO asked her if they knew when they would be reopening or why there was nothing on their website stating that they were closed for business still due to Covid 19. When he proceeded to ask about a refund she became angry and even when we spoke to her politely she was speaking very harshly saying “I’ve already told you over and over again I don’t know anything! No one is in the office so I can’t tell you anything I don’t know anything and I can’t do your refund! “ When he asked her name she hung up on him and when I called back for a manager she answered the phone with a attitude and told me her name was C. A.