Dermistique Face & Body –The Shoppes at Stadium

Positive: Communication, Professionalism, QualityI decided to schedule a last minute custom facial on my day off. So glad I did! I made an appointment with Susan who was extremely professional and friendly throughout the entire service. She went through my acne-prone skin history, tailored the facial to my skin type, informed me of all the products she was using and why, and how to take care of my skin after the service. I’ve had facials at other places in the past, but this was my favorite by far. I will be a returning client for sure!I decided to schedule a last minute custom facial on my day off. So glad I did! I made an appointment with Susan who was extremely professional and friendly throughout the entire service. She went through my acne-prone skin history, …More

I decided to schedule a last minute custom facial on my day off. So glad I did! I made an appointment with Susan who was extremely professional and friendly throughout the entire service. She went through my acne-prone skin history, tailored the facial to my skin type, informed me of all the products she was using and why, and how to take care of my skin after the service. I’ve had facials at other places in the past, but this was my favorite by far. I will be a returning client for sure!

Critical: ProfessionalismI’m so disappointed. I’ve been going here for close to a year and loved it, even referring them to friends. However, after the second time of going 10 minutes past my scheduled appointment time (and this is only an issue because clients pay for the time… Even if we don’t receive the full time due to their lack of time management during these instances) I decided to reschedule because I was not going to have enough time.for my appointment any longer. The manager was beyond unprofessional as I mentioned it was the second time and my time as a client is also valuable. As I walked out with my husband, I said I may have to find another place. The manager called me and said “I heard you mention finding a new place, I can just unschedule your next appointment and we will no longer schedule your future appointments.” Wow.I’m so disappointed. I’ve been going here for close to a year and loved it, even referring them to friends. However, after the second time of going 10 minutes past my scheduled appointment time (and this is only an issue because clients pay …More

I’m so disappointed. I’ve been going here for close to a year and loved it, even referring them to friends. However, after the second time of going 10 minutes past my scheduled appointment time (and this is only an issue because clients pay for the time… Even if we don’t receive the full time due to their lack of time management during these instances) I decided to reschedule because I was not going to have enough time.for my appointment any longer. The manager was beyond unprofessional as I mentioned it was the second time and my time as a client is also valuable. As I walked out with my husband, I said I may have to find another place. The manager called me and said “I heard you mention finding a new place, I can just unschedule your next appointment and we will no longer schedule your future appointments.” Wow.

Critical: Communication, ProfessionalismThis was my second appointment at this place I wanted to reschedule and was told they need 36 hour of a notice or pay $25 for reschedule I get that what about last minute emergency I am a mom of two young children with no help or family in town i had to take my infant with me to the appointment which I asked permission ahead. I kept apologizing and thanked the waxer who was doing my services as I was getting dressed the owner came in and said I appreciate your business but please don’t bring your child again it disturbs the other customers! Did she check with her people at the front desk was I given the choice or was I forced to come in to the appointment!This was my second appointment at this place I wanted to reschedule and was told they need 36 hour of a notice or pay $25 for reschedule I get that what about last minute emergency I am a mom of two young children with no help or family …More

This was my second appointment at this place I wanted to reschedule and was told they need 36 hour of a notice or pay $25 for reschedule I get that what about last minute emergency I am a mom of two young children with no help or family in town i had to take my infant with me to the appointment which I asked permission ahead. I kept apologizing and thanked the waxer who was doing my services as I was getting dressed the owner came in and said I appreciate your business but please don’t bring your child again it disturbs the other customers! Did she check with her people at the front desk was I given the choice or was I forced to come in to the appointment!

Positive: Communication, Professionalism, QualitySusan, the owner, is the absolute sweetest! Very informative, friendly, and you can tell she truly cares about her customers and their experiences. I had my first facial and I couldn’t have asked for anything to be better or different. It was such a fun experience that I was actually kind of sad when it was over! Lol. I also want to give a shout-out to Carrissa for doing an amazing job as well!Susan, the owner, is the absolute sweetest! Very informative, friendly, and you can tell she truly cares about her customers and their experiences. I had my first facial and I couldn’t have asked for anything to be better or different. It …More

Susan, the owner, is the absolute sweetest! Very informative, friendly, and you can tell she truly cares about her customers and their experiences. I had my first facial and I couldn’t have asked for anything to be better or different. It was such a fun experience that I was actually kind of sad when it was over! Lol. I also want to give a shout-out to Carrissa for doing an amazing job as well!