Critical: Professionalism, QualityI visited All About Me Salon and Dayspa last Thursday for the first time. One of my co-workers has been going to Amy for a long period of time and this co-worker’s hair is beautifully done. I decided to take a chance and make an appointment with Amy for a partial highlight. When I arrived at the salon I was seated on a couch and told to wait. I soon found out that Amy was way over booked that day and was running a little late. Not a big deal but it turned into something that I think affected how my hair came out. When I got to the chair I told Amy exactly what I wanted done and brought a picture of my own hair that had a color job I loved as an example. I have curly hair that has had a lot of problems with dryness and breakage this year. I haven’t colored it in a while and had been giving it a break. I explained my concern to Amy about the health of my hair. Amy suggested doing a partial highlight around my face and a toner for the back of my hair that had turned “orange” from a bad color job I had in February somewhere else. I trusted her because of my co-workers beautiful hair. Amy was friendly but did by no means try to learn anything about me or engage in conversation. I did learn she only had 30 minutes in her schedule to do my partial highlights. Typically when I go to the salon I am there 3-4 hours. Amy seemed convinced this was enough time for her to do what she needed to do. She did a mohawk of foils in the front from about 11:00 to 1:00 and about 3-4 white/blonde foils around the 3:00 and 9:00 spots on a clock. From 9:00-11:00 there is nothing and from 1:00 to 3:00 there is nothing. The toner she put on the back was supposed to get rid of the orange, which it did, but it also turned my hair very dark brown with a green tint. The next day when I washed and styled my hair I noticed the green tint and the fact that the top looked like I had nothing done to it based on the lack of foils from 9-11 and 1-3. The white blonde color is so light that it contrasts dramatically with the regular brown of my roots. Before I left that day I asked Amy if it was going to look good because I usually get twice as many foils and am at the salon much longer. She told me she followed the pattern of my old stylist. So aside from the green tint, white stripes on the sides, and lack of highlights throughout the top, it felt very rushed and not about me at all. I understand Amy was trying to make the best of a bad situation where she had 3 people waiting at a time, but I paid $125.00 and left with horrible looking hair. I called the next day and scheduled an appointment to go back and get it fixed. Amy offered if it wasn’t what I wanted that I should come back. I work full time and have 2 small kids. Getting my hair done is a treat and I don’t have time to keep going back. I scheduled the appt and then after thinking about it, called to cancel. I explained to the receptionist that I didn’t want to come back there and have it fixed, I was going somewhere else. She didn’t offer me anything including any type of apology, nor did Amy ever call to see if she could help. It was a very impersonal visit with nothing that made me want to go back. I am instead going to pay more money to go somewhere else in hopes they can fix this.Service: HairstylingI visited All About Me Salon and Dayspa last Thursday for the first time. One of my co-workers has been going to Amy for a long period of time and this co-worker’s hair is beautifully done. I decided to take a chance and make an …More
I visited All About Me Salon and Dayspa last Thursday for the first time. One of my co-workers has been going to Amy for a long period of time and this co-worker’s hair is beautifully done. I decided to take a chance and make an appointment with Amy for a partial highlight. When I arrived at the salon I was seated on a couch and told to wait. I soon found out that Amy was way over booked that day and was running a little late. Not a big deal but it turned into something that I think affected how my hair came out. When I got to the chair I told Amy exactly what I wanted done and brought a picture of my own hair that had a color job I loved as an example. I have curly hair that has had a lot of problems with dryness and breakage this year. I haven’t colored it in a while and had been giving it a break. I explained my concern to Amy about the health of my hair. Amy suggested doing a partial highlight around my face and a toner for the back of my hair that had turned “orange” from a bad color job I had in February somewhere else. I trusted her because of my co-workers beautiful hair. Amy was friendly but did by no means try to learn anything about me or engage in conversation. I did learn she only had 30 minutes in her schedule to do my partial highlights. Typically when I go to the salon I am there 3-4 hours. Amy seemed convinced this was enough time for her to do what she needed to do. She did a mohawk of foils in the front from about 11:00 to 1:00 and about 3-4 white/blonde foils around the 3:00 and 9:00 spots on a clock. From 9:00-11:00 there is nothing and from 1:00 to 3:00 there is nothing. The toner she put on the back was supposed to get rid of the orange, which it did, but it also turned my hair very dark brown with a green tint. The next day when I washed and styled my hair I noticed the green tint and the fact that the top looked like I had nothing done to it based on the lack of foils from 9-11 and 1-3. The white blonde color is so light that it contrasts dramatically with the regular brown of my roots. Before I left that day I asked Amy if it was going to look good because I usually get twice as many foils and am at the salon much longer. She told me she followed the pattern of my old stylist. So aside from the green tint, white stripes on the sides, and lack of highlights throughout the top, it felt very rushed and not about me at all. I understand Amy was trying to make the best of a bad situation where she had 3 people waiting at a time, but I paid $125.00 and left with horrible looking hair. I called the next day and scheduled an appointment to go back and get it fixed. Amy offered if it wasn’t what I wanted that I should come back. I work full time and have 2 small kids. Getting my hair done is a treat and I don’t have time to keep going back. I scheduled the appt and then after thinking about it, called to cancel. I explained to the receptionist that I didn’t want to come back there and have it fixed, I was going somewhere else. She didn’t offer me anything including any type of apology, nor did Amy ever call to see if she could help. It was a very impersonal visit with nothing that made me want to go back. I am instead going to pay more money to go somewhere else in hopes they can fix this.