Massage Envy

Critical: Communication, Professionalism, QualityHad a appointment that I make weeks in advance only to be told 4 days prior they couldn’t do appointment. Proceeded to not have any openings and lady was very unprofessional. Asked if they offer a discount or something to compensate the trouble and Lindsey the manager said no. Don’t expect to be able to book massages when you want to and they have poor customer service. Do not go here for massages. Many other places in Peoria that will go above and beyond d to make it right for the customer. Masage Envy definitely doesn’t believe in the cuato.er experienceHad a appointment that I make weeks in advance only to be told 4 days prior they couldn’t do appointment. Proceeded to not have any openings and lady was very unprofessional. Asked if they offer a discount or something to compensate the …More

Had a appointment that I make weeks in advance only to be told 4 days prior they couldn’t do appointment. Proceeded to not have any openings and lady was very unprofessional. Asked if they offer a discount or something to compensate the trouble and Lindsey the manager said no. Don’t expect to be able to book massages when you want to and they have poor customer service. Do not go here for massages. Many other places in Peoria that will go above and beyond d to make it right for the customer. Masage Envy definitely doesn’t believe in the cuato.er experience

Critical: CommunicationCalled to make a massage appointment and receptionist rambled on and on and took forever to get to the point explaining things and could not explain things efficiently. It was so annoying! Had to interrupt her to say what I wanted to say. I don’t have time for that. This unfortunately has happened twice now when I’ve called inquiring about times. When we finally made an appointment she told me I had to wear a mask the entire time I was getting a massage and when I told her I would have trouble breathing facedown in a cradle with a mask on, her response was “well I didn’t have trouble with it.” And told me to call back when I am comfortable with it. Wow rude! I am appalled at how unprofessional her response was. How do you have a receptionist answering your phones that doesn’t know how talk to people professionally? I was also interested in booking weekly massage appointments but they lost my business. Plenty of other great massage therapists in town!Called to make a massage appointment and receptionist rambled on and on and took forever to get to the point explaining things and could not explain things efficiently. It was so annoying! Had to interrupt her to say what I wanted to say. I …More

Called to make a massage appointment and receptionist rambled on and on and took forever to get to the point explaining things and could not explain things efficiently. It was so annoying! Had to interrupt her to say what I wanted to say. I don’t have time for that. This unfortunately has happened twice now when I’ve called inquiring about times. When we finally made an appointment she told me I had to wear a mask the entire time I was getting a massage and when I told her I would have trouble breathing facedown in a cradle with a mask on, her response was “well I didn’t have trouble with it.” And told me to call back when I am comfortable with it. Wow rude! I am appalled at how unprofessional her response was. How do you have a receptionist answering your phones that doesn’t know how talk to people professionally? I was also interested in booking weekly massage appointments but they lost my business. Plenty of other great massage therapists in town!