Critical: Professionalism, QualityIt’s my second time visiting this business, first time was years ago. I came here to get a gel manicure. The technician (didn’t bother to ask for her name) did a terrible job: she made one of my fingers bleed from cutting my cuticles and some other fingers sore. When she was filing my nails, she did it so close to my skin that I cried out to tell her to stop: and she did that 3 times. I thought all of that could be forgiven as long as the nails turn out great, but they didn’t. The nails were uneven, some had air bubbles, a small piece of lint, and a weird black spot. I knew these nails would bother me if I just left the business like this so I asked for a redo. The originally lady was impatient as if she was annoyed by my unhappiness with her terrible work. Eventually a different nail tech came and she did a wonderful job and I was satisfied with my nail. In the end of the day, the most important thing about any nail salon is the nail techs. Although they initially did a HORRIBLE job, I give them credit for fixing their mistakes.Service: Gel manicuresIt’s my second time visiting this business, first time was years ago. I came here to get a gel manicure. The technician (didn’t bother to ask for her name) did a terrible job: she made one of my fingers bleed from cutting my cuticles and …More
It’s my second time visiting this business, first time was years ago. I came here to get a gel manicure. The technician (didn’t bother to ask for her name) did a terrible job: she made one of my fingers bleed from cutting my cuticles and some other fingers sore. When she was filing my nails, she did it so close to my skin that I cried out to tell her to stop: and she did that 3 times. I thought all of that could be forgiven as long as the nails turn out great, but they didn’t. The nails were uneven, some had air bubbles, a small piece of lint, and a weird black spot. I knew these nails would bother me if I just left the business like this so I asked for a redo. The originally lady was impatient as if she was annoyed by my unhappiness with her terrible work. Eventually a different nail tech came and she did a wonderful job and I was satisfied with my nail. In the end of the day, the most important thing about any nail salon is the nail techs. Although they initially did a HORRIBLE job, I give them credit for fixing their mistakes.