Paul Hyland Salon and Day Spa

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI had went for a facial with Lauren and she was absolutely AMAZING!! THE BEST I EVER HAD.She was thorough throughout the process from the cleansing to massage. I was so relaxed and feeling wonderful. She truly loves what she does and it shows. Her knowledge along with her care was appreciated.I went back again today to see Jennifer for a massage. She was PHENOMENAL also being the BEST I EVER HAD! She had found some tightness and concentrated on a few areas that needed it. She has such wonderful technique and perfect pressure. I was feeling awesome afterwards. Jennifer is truly an expert at her job but most of all her compassion to help truly touched my heart.I thank you both and so happy to find 2 services in one spot.I had went for a facial with Lauren and she was absolutely AMAZING!! THE BEST I EVER HAD.She was thorough throughout the process from the cleansing to massage. I was so relaxed and feeling wonderful. She truly loves what she does and it …More

I had went for a facial with Lauren and she was absolutely AMAZING!! THE BEST I EVER HAD.She was thorough throughout the process from the cleansing to massage. I was so relaxed and feeling wonderful. She truly loves what she does and it shows. Her knowledge along with her care was appreciated.

Critical: ProfessionalismI have been a very loyal client, until yesterday. I was both a hair & nail client who was in very regularly for the past 6 years. My regular stylist became impossible to book with due to her lack of hours and my schedule. I decided that I absolutely could not go any longer and asked the primary receptionist, Cat, who she recommended for me. I asked who else does a lot of blondes. She recommended Carol. I showed Carol a picture of me that was taken the week my hair was done last. I explained that I do not like any warmth in my hair, I wanted “light & bright”. Carol was extremely fast applying the lightener. It was also obvious she was taking large slices. Typically I spend a decent amount of time under the dryer so I can lift high enough, but carol only briefly put heat lamps on me. Once I was shampooed, I could tell immediately that I was not light enough and totally gold. Weirdly my regular stylist was there, but working the desk. She dried my hair and seemingly directed Carol on what to do. They brought me back to the bowl and applied a toner. Again back to Carols chair where I was now a murky color on my ends and gold on my roots. Yay. I then was crying because it was clear Carol had no clue what she was doing. She told me to “spend a few days in the sun” to fix her botch job. I am a caregiver for a medically complex infant I’d love to have time to just go sit in the sun. Again, my stylist comes over to help. They do a soap cap to pull the toner out of my ends, which completely burned my scalp. To fix it I was offered 1. Stay and let Carol keep trying(HELL NO!) 2. Come on Saturday to my regular stylist – I was unfortunately unavailable due to my husband working 3. Come back in 2! weeks. Carol then gave me the worst hair cut, not sectioning just a chop chop. I couldn’t wait to escape her.The following morning I called the salon and spoke with Paul. I needed him as the owner to come up with a solution so I was 1. Not in excruciating pain 2. Not waiting 2 weeks looking terrible. He told me he’d get back to me later that morning. We’ll at 3:30pm he did finally call back. To tell me basically it could have been my fault. Told me stories of him messing clients hair up himself. And how when he spoke with Carol my hair looked good. I asked him what we were going to do to fix it and was told he didn’t know.After 6 years of loyalty I feel like I was treated like complete garbage. I will never return or recommend Paul Hyland Salon to anyone, I would actually recommend & encourage people to not go.Service: HairstylingI have been a very loyal client, until yesterday. I was both a hair & nail client who was in very regularly for the past 6 years. My regular stylist became impossible to book with due to her lack of hours and my schedule. I decided that I …More

I have been a very loyal client, until yesterday. I was both a hair & nail client who was in very regularly for the past 6 years. My regular stylist became impossible to book with due to her lack of hours and my schedule. I decided that I absolutely could not go any longer and asked the primary receptionist, Cat, who she recommended for me. I asked who else does a lot of blondes. She recommended Carol. I showed Carol a picture of me that was taken the week my hair was done last. I explained that I do not like any warmth in my hair, I wanted “light & bright”. Carol was extremely fast applying the lightener. It was also obvious she was taking large slices. Typically I spend a decent amount of time under the dryer so I can lift high enough, but carol only briefly put heat lamps on me. Once I was shampooed, I could tell immediately that I was not light enough and totally gold. Weirdly my regular stylist was there, but working the desk. She dried my hair and seemingly directed Carol on what to do. They brought me back to the bowl and applied a toner. Again back to Carols chair where I was now a murky color on my ends and gold on my roots. Yay. I then was crying because it was clear Carol had no clue what she was doing. She told me to “spend a few days in the sun” to fix her botch job. I am a caregiver for a medically complex infant I’d love to have time to just go sit in the sun. Again, my stylist comes over to help. They do a soap cap to pull the toner out of my ends, which completely burned my scalp. To fix it I was offered 1. Stay and let Carol keep trying(HELL NO!) 2. Come on Saturday to my regular stylist – I was unfortunately unavailable due to my husband working 3. Come back in 2! weeks. Carol then gave me the worst hair cut, not sectioning just a chop chop. I couldn’t wait to escape her.