Suite Six Medical Aesthetics

Critical: Cleanliness, Professionalism, Punctuality, Quality, ValueFirst I would like to note that I am posting this review under a different name, as the owner of this business posts details of her customers’ services in the review responses. No one who respects her customers should be doing that. In addition, since this is a med spa, this very well could be a HIPPA violation.I first came here with a Groupon for laser hair removal. The aesthetician I was seeing was great, and so I purchased what I was told was an unlimited package. Like many other reviewers, one day the owner decided that my unlimited package was no longer unlimited, and told me my sessions were over. And she did not have the courtesy to call me over the phone to tell me this, she waited until I drove 40 minutes to the facility to tell me. She printed out an invoice that was completely different than the one I received when I paid for the unlimited package as “proof” that it was not unlimited. I said I had my original receipt at home and could have someone email a PDF to resolve this dispute, and she said that she would only accept the original copy. Well, seems like a strategic move to not make me aware of this over the phone so I could come prepared with my original receipt. I was not told that this change was due to a change in ownership/management like the other reviewers (maybe the owner had to make this up after so many complaints after pulling this scam) but I know that the owner has not changed because she is called out by name in the reviews going back a few years. And even if this was true, this would not be a valid reason to back out of contracts with existing clients.In addition, over the couple of years that I received laser hair removal treatments (on multiple areas – not just the one Groupon or unlimited package, I was a paying customer for multiple years) I saw so many great aestheticians come and go. The turnover rate was the highest of anywhere I had ever been. As more and more aestheticians left, the quality of services started seriously declining. When I mentioned this high turnover rate to the owner on my final visit, when she told me my “unlimited package” was over, she told me it was because the aestheticians were not working out and she had to let them go. She said one of the aestheticians I saw was not qualified to do laser hair removal and another one had burned someone. This did not seem to justify the high turnover rate, but instead raised more red flags that she was not hiring quality employees.I have since taken my business to another med spa and since day one have been amazed by their professionalism, friendliness, and quality of service. I am disappointed with myself that I paid for services for so long at Suite Six and put up with the progressively worsening quality of services and rude management.I took a while to decide if I wanted to post this review, especially given the owner’s treatment of her customers in her responses, but I thought it was very important to warn others not to come to this business.First I would like to note that I am posting this review under a different name, as the owner of this business posts details of her customers’ services in the review responses. No one who respects her customers should be doing that. In …More

First I would like to note that I am posting this review under a different name, as the owner of this business posts details of her customers’ services in the review responses. No one who respects her customers should be doing that. In addition, since this is a med spa, this very well could be a HIPPA violation.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI have been going to Suite Six for the past three years and I love it there! The office is super clean and conveniently located. The staff is super knowledgeable and friendly. They have tons of services to pick from, but beyond that my skin looks great! Feels good to support a woman – led business as well!

I have been going to Suite Six for the past three years and I love it there! The office is super clean and conveniently located. The staff is super knowledgeable and friendly. They have tons of services to pick from, but beyond that my skin looks great! Feels good to support a woman – led business as well!

Critical: Communication, Professionalism, QualitySo I purchased what I thought was a lifetime, unlimited laser hair removal package in 2018 from. Kendra. I paid 720.00 for 2 small areas (lip chin)After being closed for covid 19 I finally had my appointment today. Or so I thought. New owner/management. I was told my package was only 9 visits!!!!I have been in there more than 9 times, bit tye NEW person behind the reception desk (very rude) would not let me in, and actually wanted to charge me 75.00 for my visit… LolMind you, you can purchase a groupon for 6 visits for 99.00….Howwwwww does this make any sense?I absolutely was told when I purchased the 720.00 package that it was for life…Horrible scam.So I purchased what I thought was a lifetime, unlimited laser hair removal package in 2018 from. Kendra. I paid 720.00 for 2 small areas (lip chin)After being closed for covid 19 I finally had my appointment today. Or so I …More

So I purchased what I thought was a lifetime, unlimited laser hair removal package in 2018 from. Kendra. I paid 720.00 for 2 small areas (lip chin)

Critical: Professionalism, QualityThe woman on the phone would not even let me get a word in. She was nasty and rude and informed me of a change in Groupon rules. Not sure how we were supposed to know about this change without getting an email. I had already began some of my package so it wasn’t like I was cashing it in for the first time but she wouldn’t even take a break from her nasty attitude to look up the account and see what I had left. Poor poor customer service. Go to another spa, they’ll have kinder people.The woman on the phone would not even let me get a word in. She was nasty and rude and informed me of a change in Groupon rules. Not sure how we were supposed to know about this change without getting an email. I had already began some of …More

The woman on the phone would not even let me get a word in. She was nasty and rude and informed me of a change in Groupon rules. Not sure how we were supposed to know about this change without getting an email. I had already began some of my package so it wasn’t like I was cashing it in for the first time but she wouldn’t even take a break from her nasty attitude to look up the account and see what I had left. Poor poor customer service. Go to another spa, they’ll have kinder people.

Critical: ProfessionalismImportant! Those who buy and come with Groupon – Be aware that you will be treated as second class citizens all the way through. The technicians are great. The reception and administration, however, are totally unprofessional. They do not inquire or care about your schedule when re-scheduling (because of their issue[s] or mistake[s]), they do not care to look up or learn your name or keep careful records. And excuses about COVID-19–related issues can go only that far. At the end of the day, if you are a Groupon customer, you will be the last to care for and receive the least respect, particularly if you name sounds somewhat unfamiliar to their ear, and you do not pay out of pocket the outrageous prices! Pointing out their mistakes and issues will get you asked to refund the Groupon which is impossible because they redeem it on your fist visit (out of 6).Important! Those who buy and come with Groupon – Be aware that you will be treated as second class citizens all the way through. The technicians are great. The reception and administration, however, are totally unprofessional. They do not …More

Important! Those who buy and come with Groupon – Be aware that you will be treated as second class citizens all the way through. The technicians are great. The reception and administration, however, are totally unprofessional. They do not inquire or care about your schedule when re-scheduling (because of their issue[s] or mistake[s]), they do not care to look up or learn your name or keep careful records. And excuses about COVID-19–related issues can go only that far. At the end of the day, if you are a Groupon customer, you will be the last to care for and receive the least respect, particularly if you name sounds somewhat unfamiliar to their ear, and you do not pay out of pocket the outrageous prices! Pointing out their mistakes and issues will get you asked to refund the Groupon which is impossible because they redeem it on your fist visit (out of 6).

Critical: ProfessionalismSpent months trying to get an appointment via email and telephone to no avail. I got one email telling me to call for my appointment–a dozen attempts at calling later and my request for an appointment was never returned. They also stopped answering my emails. Super unprofessional. Who doesn’t have an online booking system? Who behaves that way towards customers trying to get an appointment? There are so many med spas out there– this ones needs to go out of business fast. Read the owners responses on here. She sounds like a child complaining at customers for sharing their experiences instead of trying to make clients happy. HARD PASS.Spent months trying to get an appointment via email and telephone to no avail. I got one email telling me to call for my appointment–a dozen attempts at calling later and my request for an appointment was never returned. They also stopped …More

Spent months trying to get an appointment via email and telephone to no avail. I got one email telling me to call for my appointment–a dozen attempts at calling later and my request for an appointment was never returned. They also stopped answering my emails. Super unprofessional. Who doesn’t have an online booking system? Who behaves that way towards customers trying to get an appointment? There are so many med spas out there– this ones needs to go out of business fast. Read the owners responses on here. She sounds like a child complaining at customers for sharing their experiences instead of trying to make clients happy. HARD PASS.

Critical: Communication, Professionalism, QualityHorrible! Stay away from this place! Extremely disrespectful and rude! They never told me about a cancellation policy and charged me $50. Spoke to the receptionist on the phone and told me I needed to reserve my appointment by card and nothing about a cancellation policy. After speaking with the Owner, she pretty much insinuated that I was a liar. And what I was saying is untrue. What kind of practice does that? I am not the first person to say this, theyve done it before. They Pretty much just took my money. Thankfully it’s just $50. Be sure to look at the other reviews as well, the owner never takes responsibility or seems like she cares for her customers. DONT WASTE YOUR MONEY!!!! Very unprofessionalHorrible! Stay away from this place! Extremely disrespectful and rude! They never told me about a cancellation policy and charged me $50. Spoke to the receptionist on the phone and told me I needed to reserve my appointment by card and …More

Horrible! Stay away from this place! Extremely disrespectful and rude! They never told me about a cancellation policy and charged me $50. Spoke to the receptionist on the phone and told me I needed to reserve my appointment by card and nothing about a cancellation policy. After speaking with the Owner, she pretty much insinuated that I was a liar. And what I was saying is untrue. What kind of practice does that? I am not the first person to say this, theyve done it before. They Pretty much just took my money. Thankfully it’s just $50. Be sure to look at the other reviews as well, the owner never takes responsibility or seems like she cares for her customers. DONT WASTE YOUR MONEY!!!! Very unprofessional