Critical: ProfessionalismNeeds to update booking site and a better receptionist so there won’t be any miscommunication. My appointment was switched from Saturday to Thursday a day before. Good thing I called to see what type of hair I needed, because my stylist didn’t respond to the DM I sent. We agreed the appointment was for 5:30pm. I arrived 5 minutes before 5:00pm, found out my stylist had a personal matter going on and didn’t show up to the shop until after 6:00. The manager had her greet me and she didn’t even seem genuine or considerate that I’ve been waiting so long. Getting my hair done it was just inappropriate conversations, profanity, and lack professionalism. I like my hair but not the place. I wasn’t even accommodated for the stylist being late. So if the client is late we get a fee or cancelled, but if the stylist is late then what???? STEP YOUR PROFESSIONALISM UP!Needs to update booking site and a better receptionist so there won’t be any miscommunication. My appointment was switched from Saturday to Thursday a day before. Good thing I called to see what type of hair I needed, because my stylist …More
Needs to update booking site and a better receptionist so there won’t be any miscommunication. My appointment was switched from Saturday to Thursday a day before. Good thing I called to see what type of hair I needed, because my stylist didn’t respond to the DM I sent. We agreed the appointment was for 5:30pm. I arrived 5 minutes before 5:00pm, found out my stylist had a personal matter going on and didn’t show up to the shop until after 6:00. The manager had her greet me and she didn’t even seem genuine or considerate that I’ve been waiting so long. Getting my hair done it was just inappropriate conversations, profanity, and lack professionalism. I like my hair but not the place. I wasn’t even accommodated for the stylist being late. So if the client is late we get a fee or cancelled, but if the stylist is late then what???? STEP YOUR PROFESSIONALISM UP!