Beautiful Cuts

Critical: Professionalism, Punctuality, Quality, ValueAbsolutely disastrous. I made an appointment with Touru and I arrived on time but waited more than 40 minutes to get the haircut. Touru was the only person there. Touru was dying a customer’s hair, doing a haircut and picking up calls all at the same time. When it’s finally my turn, Touru took around 3 minutes to shampoo and condition my hair and there was no head massage like they advertised. I felt pretty okay at this point because I was not in a rush and was okay with waiting, and understood that they might not be providing certain services as they advertised due to COVID.Then I showed Touru photos of the haircut I want, which is an organic textured short haircut, and I ended up getting a generic bob that’s completely different from the pictures. What’s worse, the cut is very uneven, choppy, and have random trails of uncut hair left at the back (please see attached photos).Throughout the entire process, I felt that Touru was hard to communicate with. Touru first sectioned my hair very randomly, and then cut each section to a very random length. When I asked them to cut the front of my hair shorter, Touru refused to do so and said that the current length is better for my face shape, while half of my face is covered with a mask. I have had many different haircuts and I know what would look good for me and thus insisted on having the front shorter, but Touru kept on telling me that the current length is good and did not cut my hair the way I wanted. When I told them that my haircut looked too round due to the way they were layering, they told me it’s because my hair has a big wave at the parts that look round and again did not change it in the way I wanted. It’s absurd because I know that my hair is extremely straight.After the haircut was done, he blow dried my hair and then used a steaming hot flat iron to style my hair that eventually made it look super round, even more different then the haircut I wanted, and completely not flattering for my face. When I saw the hot steams rising from my head and felt the hot hair when it touches my face, I asked Touru to lower the temperature of the iron because I was very worried that my scalp and my hair would get burned.I was giving 10% tip when I was paying due to the frustrating experience, lack of advertised service, and the long wait, but then Touru told me to tip around 25%. I refused to do so and explained my reasons.The entire process felt very rushed and frustrating. I felt that Touru was not giving me the haircut that I wanted but rather giving what’s most convenient for them. For a price of $65 before tax and tips, I would expect a haircut that at least shows some professionalism. This salon was recommended by friend who has been here several years ago and it has surely changed over the years. I would recommend to avoid this place.Service: HaircutAbsolutely disastrous. I made an appointment with Touru and I arrived on time but waited more than 40 minutes to get the haircut. Touru was the only person there. Touru was dying a customer’s hair, doing a haircut and picking up calls all …More

Absolutely disastrous. I made an appointment with Touru and I arrived on time but waited more than 40 minutes to get the haircut. Touru was the only person there. Touru was dying a customer’s hair, doing a haircut and picking up calls all at the same time. When it’s finally my turn, Touru took around 3 minutes to shampoo and condition my hair and there was no head massage like they advertised. I felt pretty okay at this point because I was not in a rush and was okay with waiting, and understood that they might not be providing certain services as they advertised due to COVID.

Positive: Professionalism, Quality, ValueI really recommend this hair salon.Touru is an expert and took great care of my hair. I’ve been to many hair salons in Korea and the US, but I couldn’t easily find a professional like Touru.Touru is very friendly, passionate, and professional. I will come here again and highly recommend him!Service: HairstylingI really recommend this hair salon.Touru is an expert and took great care of my hair. I’ve been to many hair salons in Korea and the US, but I couldn’t easily find a professional like Touru. …More

I really recommend this hair salon.