Beautiful Freedom Natural Hair Studio

Critical: ProfessionalismOn December 22, 2021 Beautiful Freedom Natural Hair Salon was authorized by me a deposit for a hair appointment scheduled for January 17, 2022. Following, this appointment was canceled by the owner of the salon. I never received a refund for this deposit. I scheduled another appointment for a later date/time , and paid another deposit scheduled for January 26, 2022. During this transaction, I was not able to use BOTH of deposits toward my service. After speaking with the owner she explained that she was not able to give me a refund or credit my original deposit toward my service, even though my appointment was CANCELED/rescheduled to a time/date that which did not work for me( the owner did not consult with me first) by the owner. The owner suggested that I would have to make another appointment in order to receive the credit. I continued to inquire about a refund. During this conversation, the owner became very sarcastic and in my opinion was not apologetic. of course, I do not want to schedule another appointment, as I am extremely dissatisfied with my service, and the lack of professionalism. If the owner cancels an appointment that you booked, you should be entitled to an automatic refund. When this does not happen, one can argue that this is called stealing. I am not calling the owner a thief, and I am writing this honest review in efforts to make others aware of the unfair policies that do not have the consumer’s best interest.Service: DreadlocksOn December 22, 2021 Beautiful Freedom Natural Hair Salon was authorized by me a deposit for a hair appointment scheduled for January 17, 2022. Following, this appointment was canceled by the owner of the salon. I never received a refund …More

On December 22, 2021 Beautiful Freedom Natural Hair Salon was authorized by me a deposit for a hair appointment scheduled for January 17, 2022. Following, this appointment was canceled by the owner of the salon. I never received a refund for this deposit. I scheduled another appointment for a later date/time , and paid another deposit scheduled for January 26, 2022. During this transaction, I was not able to use BOTH of deposits toward my service. After speaking with the owner she explained that she was not able to give me a refund or credit my original deposit toward my service, even though my appointment was CANCELED/rescheduled to a time/date that which did not work for me( the owner did not consult with me first) by the owner. The owner suggested that I would have to make another appointment in order to receive the credit. I continued to inquire about a refund. During this conversation, the owner became very sarcastic and in my opinion was not apologetic. of course, I do not want to schedule another appointment, as I am extremely dissatisfied with my service, and the lack of professionalism. If the owner cancels an appointment that you booked, you should be entitled to an automatic refund. When this does not happen, one can argue that this is called stealing. I am not calling the owner a thief, and I am writing this honest review in efforts to make others aware of the unfair policies that do not have the consumer’s best interest.

Positive: Cleanliness, Professionalism, Quality, ValueI love love this place! The black Queens here were very nice to me and very good vibes. However i did wake up the next day with a bit of bleeding from the back of my Scalp, i think it was dud to how Rough the lady was washing my hair. Nevertheless this is still a top tier place and i will be coming back!Services: Hair coloring, Dreadlocks

I love love this place! The black Queens here were very nice to me and very good vibes. However i did wake up the next day with a bit of bleeding from the back of my Scalp, i think it was dud to how Rough the lady was washing my hair. Nevertheless this is still a top tier place and i will be coming back! Hair coloring, Dreadlocks