MassageLuXe Spa

Critical: Communication, QualitySome of the massage therapists are good, but overall the management could care less about satisfying customers and their policies are sneaky and never clearly explained by front desk staff as they rush you through. Had to cancel my membership after years and was told I had 60 days from cancellation date to use hours, but nope, lost them because when I called to book they told me they were already cancelled. Meanwhile when I cancelled they never told me a specific date I needed to use them by other than “60 days from cancellation date”. Syan, the manager is helpless and rude, no intention of making right and happy to lose a customer over 2.5 hours owed me that I’ve already paid dearly for. Plenty of other massage places in town. Steer clear. No wonder there is such turnover in therapists. Horrible customer service, especially during Covid, with no fair resolution or grace periods even regardless of their staffing limitations and massage availability. *I’ve never posted anything but positive Google reviewsSome of the massage therapists are good, but overall the management could care less about satisfying customers and their policies are sneaky and never clearly explained by front desk staff as they rush you through. Had to cancel my …More

Some of the massage therapists are good, but overall the management could care less about satisfying customers and their policies are sneaky and never clearly explained by front desk staff as they rush you through. Had to cancel my membership after years and was told I had 60 days from cancellation date to use hours, but nope, lost them because when I called to book they told me they were already cancelled. Meanwhile when I cancelled they never told me a specific date I needed to use them by other than “60 days from cancellation date”. Syan, the manager is helpless and rude, no intention of making right and happy to lose a customer over 2.5 hours owed me that I’ve already paid dearly for. Plenty of other massage places in town. Steer clear. No wonder there is such turnover in therapists. Horrible customer service, especially during Covid, with no fair resolution or grace periods even regardless of their staffing limitations and massage availability. *I’ve never posted anything but positive Google reviews

Critical: Communication, Professionalism, QualityI had an appointment for today that was booked over a week ago. Friday I received a cancellation text. So today I called them to find out about my appointment. Which they then informed me that the massage therapist no longer works there… So they cancelled my appointment never bothered to call me before todays appointment to reschedule or inform me of the changes. They need some communication classes and management courses. Not having high school kids running the place and just cancelling appointment without speaking to anyone.I had an appointment for today that was booked over a week ago. Friday I received a cancellation text. So today I called them to find out about my appointment. Which they then informed me that the massage therapist no longer works there… …More

I had an appointment for today that was booked over a week ago. Friday I received a cancellation text. So today I called them to find out about my appointment. Which they then informed me that the massage therapist no longer works there… So they cancelled my appointment never bothered to call me before todays appointment to reschedule or inform me of the changes. They need some communication classes and management courses. Not having high school kids running the place and just cancelling appointment without speaking to anyone.