Critical: ProfessionalismI have been bringing my children to this location for literally years and have not had an issue until the last two visits. The last visit, my sons haircut literally looks like a bowl and when my husband brought him home, he was in tears and I had to fix it myself. Today, I had appointments for both children and unfortunately we got stuck behind a train that was stopped for several minutes and when I attempted to call to notify them that we would be just a few minutes late, I sat on the phone for 3+ minutes and no one answered. A short time later, we walked in the door and they told us they could no longer see us. Seriously? Both trims together take 10 minutes or less. Although the stylist was very professional and respectful when I expressed my concerns, we will not be returning.Service: HaircutI have been bringing my children to this location for literally years and have not had an issue until the last two visits. The last visit, my sons haircut literally looks like a bowl and when my husband brought him home, he was in tears and …More
I have been bringing my children to this location for literally years and have not had an issue until the last two visits. The last visit, my sons haircut literally looks like a bowl and when my husband brought him home, he was in tears and I had to fix it myself. Today, I had appointments for both children and unfortunately we got stuck behind a train that was stopped for several minutes and when I attempted to call to notify them that we would be just a few minutes late, I sat on the phone for 3+ minutes and no one answered. A short time later, we walked in the door and they told us they could no longer see us. Seriously? Both trims together take 10 minutes or less. Although the stylist was very professional and respectful when I expressed my concerns, we will not be returning.