California Sun

Critical: Professionalism, Quality, ValueIf I could give them no stars, I would. My husband and I have been going here for a few years and continue to have issues with the billing. We were paying $65/month (EACH)- even when we weren’t going. I called to cancel and was talked into putting our memberships on hold for $5/month. Low and behold, this month we each got charged $15 ($10 of which was twice a year facility fee- that we were not informed of when putting our membership on hold). I called and spoke with Samantha, the ‘Vice President’ of the company who would not give me her last name ?? Anyhow, I was told there is no way to refund the charges but they would put it on our account for the future. Bad BAD bad business California Sun. Sadly, you lost two really good customers. We won’t be back.Service: TanningIf I could give them no stars, I would. My husband and I have been going here for a few years and continue to have issues with the billing. We were paying $65/month (EACH)- even when we weren’t going. I called to cancel and was talked …More

If I could give them no stars, I would. My husband and I have been going here for a few years and continue to have issues with the billing. We were paying $65/month (EACH)- even when we weren’t going. I called to cancel and was talked into putting our memberships on hold for $5/month. Low and behold, this month we each got charged $15 ($10 of which was twice a year facility fee- that we were not informed of when putting our membership on hold). I called and spoke with Samantha, the ‘Vice President’ of the company who would not give me her last name ?? Anyhow, I was told there is no way to refund the charges but they would put it on our account for the future. Bad BAD bad business California Sun. Sadly, you lost two really good customers. We won’t be back.

Critical: Professionalism, ValueDue to Covid-19 was unable to use my paid membership. Being that I was unable to reach anyone at the store, I emailed them asking what their plan was as far as far as automatic billing of my membership to my credit card. Never got a response. When they did finally re-open, I called to cancel my membership. As so many others have mentioned in reviews (not only on this sight, check out Yelp), you have to jump through hoops to cancel your membership. Their response to all negative reviews is pretty much the same. “Too bad, so sad, but we are keeping your money anyway. Please feel free to contact our Guest Services so that we can tell you the same thing and do nothing.”Sadly, had this company done the right thing, they would make more money in the end. But they don’t. When a customer wants to cancel a membership, it should be instant and not on the 5th Tuesday of the 13th Month, only during a blue moon lunar eclipse. In the end, I was charged over $125 for two months that I couldn’t use, during a global pandemic. Way to go California Sun. Please don’t bother with one of your canned apologies or false claims of contacting customers and such. I will be filing a complaint with the Attorney General, BBB and may consider a class action.These thieves cancellation policy specifically states (which is hard to do when you aren’t even open or responding to “customers”):”Cancellations must be submitted by the 20th of the month in order to cancel for the next month. For requests submitted after the 20th, the cancellation will take effect for the following month. Membership cancellations take effect on the 1st, allowing access to services through the end of the month. Note: Submission of this form does not guarantee cancellation. Customers must be eligible for cancellation in order for the request to be processed successfully. A Guest Services representative will contact you within 24-48 hours to confirm your cancellation. Cancellations are not finalized until you receive Cancellation Confirmation from a Guest Services Representative.”Service: TanningDue to Covid-19 was unable to use my paid membership. Being that I was unable to reach anyone at the store, I emailed them asking what their plan was as far as far as automatic billing of my membership to my credit card. Never got a …More

Due to Covid-19 was unable to use my paid membership. Being that I was unable to reach anyone at the store, I emailed them asking what their plan was as far as far as automatic billing of my membership to my credit card. Never got a response. When they did finally re-open, I called to cancel my membership. As so many others have mentioned in reviews (not only on this sight, check out Yelp), you have to jump through hoops to cancel your membership. Their response to all negative reviews is pretty much the same. “Too bad, so sad, but we are keeping your money anyway. Please feel free to contact our Guest Services so that we can tell you the same thing and do nothing.”