Critical: ProfessionalismHave been going to Salon Bogar for many years. Even after my stylist left, I stuck with them and faithfully showed for my appointments each and every time. Today, however, I had to cancel my next appointment due to an urgent and unexpected event. Even though the cancellation was over 24 hours, it was less than the 48 hours permitted by their policy. They charged my credit card $171 as punishment. When I told the receptionist that I wouldn’t be back if they opted to proceed with the cancellation charge, she did not care at all. They were more concerned with getting that money than retaining my patronage. I’ll be switching to a salon that values my business and also understands that, on occasion, life events happen. Will never get locked into a strict 48 hour cancellation policy with no exceptions ever again. That’s unnecessary harsh for a long term customer’s first cancellation.Have been going to Salon Bogar for many years. Even after my stylist left, I stuck with them and faithfully showed for my appointments each and every time. Today, however, I had to cancel my next appointment due to an urgent and unexpected …More
Have been going to Salon Bogar for many years. Even after my stylist left, I stuck with them and faithfully showed for my appointments each and every time. Today, however, I had to cancel my next appointment due to an urgent and unexpected event. Even though the cancellation was over 24 hours, it was less than the 48 hours permitted by their policy. They charged my credit card $171 as punishment. When I told the receptionist that I wouldn’t be back if they opted to proceed with the cancellation charge, she did not care at all. They were more concerned with getting that money than retaining my patronage. I’ll be switching to a salon that values my business and also understands that, on occasion, life events happen. Will never get locked into a strict 48 hour cancellation policy with no exceptions ever again. That’s unnecessary harsh for a long term customer’s first cancellation.