The Great Escape · 3812 W Jefferson Blvd. Fort Wayne, IN 46804. Directions · (260) 739-6151. Call Now · More Info. Hours, Accepts Credit Cards · From the Business.
… When I did come into the store today,the representative I dealt with was very helpful and directed me to the Spa School on your website regarding start up and he printed …
I came in about a month ago to look at Pools and Spas. I ended up purchasing a 30′ maintenance free pool package (with FREE installation) and a Bullfrog spa. The …
Went into look at patio furniture, great customer service and great experience!
What a nightmare!!!! We bought our pool in January. Received email to start pool 6/23/21 – never happened. We tried calling with no response from installers. Pool delivered 7/6/21. Sand delivered in August and sat in our driveway for 3 weeks. Started digging 9/7/21.It is now October 1st, and they now tell us too wet to put in. It was put up but had to stop due to missing parts. It rained, pump fell into side wall and damaged the wall ( which is some how our fault??). Midwest Pool Builders said to file claim with homeowners insurance. Called homeowners insurance and project not completed won’t cover.Now just too wet. Tried to talk to a gentleman at Great Escape 9/27/21,but he was told to back off with helping us due to all the problems. Was told by email from Great Escape on 9/13/21 they would make this right. We have yet to see that. What happened to customer service? What happened to cleaning up after yourself at a work site. Cleaned up at least a case of empty water bottles. I feel once the store got their money; that was all they cared about. We had bought a hot tub from them with no issues at all. We went back thinking everything would be just as easy. We were so wrong. So disappointed!!! Now what
Staff were very helpful. Greeted as I immediately walked in and saved me time by asking the proper questions to get me what I needed right away.
This place is a joke. I purchased a floor model hot tub 4 weeks ago. Was told someone would contact me within 48 hours to set up delivery. Waited for a week. No one called. Called the store, salesman was rude. Said he would call delivery people and let me know when they could deliver. No one ever followed up. Called the store again, another rude salesperson. Gave me the delivery number, apparently, so I could do his job for him. Finally set up delivery. Delivery time came and went, no one showed up. Called back to the store, salesman wants to keep passing the buck. Will I get my hot tub, or won’t I? No one knows. Stay tuned!