Massage Envy

  4.1 – 163 reviews   • Massage spa

Massage Envy 34243

Located In: University Walk

Appointments: massageenvy.com

Hours

Friday9 AM–9 PM
Saturday9 AM–8 PM
Sunday10 AM–6 PM
Monday9 AM–9 PM
Tuesday9 AM–9 PM
Wednesday9 AM–9 PM
Thursday9 AM–9 PM

Services

Massage Spa
Microderm Infusion†
*Prices may vary. See franchised location to confirm pricing details. Session times include a total of 10 minutes of time for consultation and dressing, which occurs pre- and post-service.
Chemical Peel Advanced Skin Care†
*Prices may vary. See franchised location to confirm pricing details. Session times include a total of 10 minutes of time for consultation and dressing, which occurs pre- and post-service.
Customized Back Facial Session†
*Prices may vary. See franchised location to confirm pricing details. Session times include a total of 10 minutes of time for consultation and dressing, which occurs pre- and post-service.
Customized Facial Session†
*Prices may vary. See franchised location to confirm pricing details. Session times include a total of 10 minutes of time for consultation and dressing, which occurs pre- and post-service.
Massage Session†
*Prices may vary. See franchised location to confirm pricing details. Session times include a total of 10 minutes of time for consultation and dressing, which occurs pre- and post-service.
Rapid Tension Relief Session†
*Prices may vary. See franchised location to confirm pricing details. Session times include a total of 10 minutes of time for consultation and dressing, which occurs pre- and post-service.
Total Body Stretch Session†
*Prices may vary. See franchised location to confirm pricing details. Session times include a total of 10 minutes of time for consultation and dressing, which occurs pre- and post-service.
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Address and Contact Information

Address: 2855 University Pkwy, Sarasota, FL 34243

Phone: (941) 556-6400

Website: https://locations.massageenvy.com/florida/sarasota/2855-university-parkway.html?utm_source=GMB&utm_medium=useractions&utm_campaign=website

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Last Updates

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Reviews

Jessica Fondren
Extremely unhappy with my overall experiance here. I’m a pretty easy going person but I will not be returning to this location based off today’s experiance. Worse of all I repeatedly asked for deep tissue massage which is apparently having them rub their forearm up and down your back and nothing else! 1/10 would not recommend.
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Gracie Cosmato
Been a member here for years. That’s thousands of dollars. Why is it so difficult to cancel. The only person who can help is the manager but she is only there m-f until 5 when most people are at work. In 4 months i have been trying to cancel she has called me back 1 time and I missed the call. Please.
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Andrea Doyle
Alanna did an amazing job on my facial! Seriously the best facial I have ever had. I will be back. Thank you!
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Nancy Sheriff
Johnathon is a miracle worker! Very clean, peaceful environment. You come out with a relaxed state of mind!
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Meghan Kwekel
I’ve been a member of Massage Envy for over a year. I recently cancelled my membership since they increased rates and had a few credits left. When my appointment time came I got a call that the therapist was sick and I had to reschedule to the date that my membership expired since that was the only availability. I got Covid the day before and called to either reschedule, transfer my appointment to someone else or get a refund. They said I couldn’t do any of those options and would just lose my $60 massage appointment. Very disappointing and I would never refer them to anyone looking for a massage company with high integrity. There are a lot of massage companies and Massage Envy traps you with the small print and is unwilling to work with you to make sure you have a satisfied customer experience.
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Laura S
Critical: Communication, QualityToday I had an appointment at 4:00 for a deep tissue, 90 minute massage. 15 minutes before my appointment, as I was driving there and almost on site, Massage Envy called to let me know that my therapist was not available for my appointment. They could offer me a 90 minute massage with another therapist however it would not be deep tissue.So I had two options at that point. I can have a 90 minute massage with another therapist who does not do deep tissue. And be charged for the full 90 minutes, or I can turn around and drive home.I left my house at 3:35 today for my massage, returning at 4:25 with no massage. The manager (who never came on the phone for the entire 16 minutes that the call lasted for) told the receptionist that I would be charged the full 90 minutes despite it being with a therapist that does not do deep tissue. And would charge me the full 90 minute regardless of them canceling 15 minutes before my appointment.My last massage I had scheduled was canceled that day because my massage therapist called in sick. It takes almost 2 weeks to get on the schedule with a deep tissue therapist. And now to have it canceled with my scheduled therapist two times in a row, and this time 15 MINUTES before my appointment is VERY UNPROFESSIONAL. I would highly not recommend Massage Envy.Today I had an appointment at 4:00 for a deep tissue, 90 minute massage. 15 minutes before my appointment, as I was driving there and almost on site, Massage Envy called to let me know that my therapist was not available for my …More
Today I had an appointment at 4:00 for a deep tissue, 90 minute massage. 15 minutes before my appointment, as I was driving there and almost on site, Massage Envy called to let me know that my therapist was not available for my appointment. They could offer me a 90 minute massage with another therapist however it would not be deep tissue.
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Angie Locascio
Critical: Communication, Professionalism, QualityThe manager of this location was extremely unprofessional and condescending when she took it upon herself to tell me that I would not be allowed back to this location unless I left gratuity. First of all, gratuity literally means something given beyond obligation. That is what makes it a tip and not an additional service fee. Secondly, they updated their tipping procedure and wanted to charge me a fee to use my credit card. I did not have cash on hand. Therefore, I had planned to bring a cash tip for my previous service to the next appointment that I had scheduled, with the same massage therapist. Instead, my appointment was cancelled when it shouldn’t have been. I asked to speak with the owner and was denied his contact information. I have since left a total of three messages for him to call me and no word. As a former member of Massage Envy, I refuse to give this corporation any more of my business because the treatment I received was appalling.The manager of this location was extremely unprofessional and condescending when she took it upon herself to tell me that I would not be allowed back to this location unless I left gratuity. First of all, gratuity literally means something …More
The manager of this location was extremely unprofessional and condescending when she took it upon herself to tell me that I would not be allowed back to this location unless I left gratuity. First of all, gratuity literally means something given beyond obligation. That is what makes it a tip and not an additional service fee. Secondly, they updated their tipping procedure and wanted to charge me a fee to use my credit card. I did not have cash on hand. Therefore, I had planned to bring a cash tip for my previous service to the next appointment that I had scheduled, with the same massage therapist. Instead, my appointment was cancelled when it shouldn’t have been. I asked to speak with the owner and was denied his contact information. I have since left a total of three messages for him to call me and no word. As a former member of Massage Envy, I refuse to give this corporation any more of my business because the treatment I received was appalling.
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Krista Post
Called to make an appointment and left a message. Their voicemail states all calls will be returned within an hour. I never received a callback. I contacted the Cortez location later that day, got a very prompt callback, and was able to book for the following day. I guess this location really didn’t care about booking a repeat client. I will be using Cortez from now on.
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CB Hepburn
Meh. They probably need to hire a call center to manage all of their membership sales. Three ladies in the reception area answering calls and pressing for membership sales. Kind of stressful atmosphere when you’re coming in to relax. Massage therapist was OK, kind of what I expected for a chain massage shop. It was very clean and comfortable but massage therapist seemed a little stressed fitting everyone in. Once again did not add to the relaxing vibe I was going for getting a massage.
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carissa garrettson
Positive: Communication, Professionalism, QualityBrittany at reception was so sweet, professional and helpful! We had a great experience all the way around. Farrah did my massage and the second she started I knew she had a ton of experience. This was one of the best massages I’ve had in a long time.
Brittany at reception was so sweet, professional and helpful! We had a great experience all the way around. Farrah did my massage and the second she started I knew she had a ton of experience. This was one of the best massages I’ve had in a long time.
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