Luyi Nail Spa

Critical: Professionalism, PunctualityI have been going to this salon for the past few months. My original encounter was with the wife Sofie she did my nails and did a good job but not personable at all. I later made an appointment to find out the appointment was not with her but her husband and I was not informed. He actually is better than her… Today I go in for my 11:30 appointment after sitting for 10 minutes I ask Sofie if her husband is coming in she said yes in 10-20 minutes which was not told to me upon my arrival… as I get up to walk outside he’s outside smoking a cigarette I ask him if he’s coming in because I had a scheduled appointment and was on my lunch…when he enters the salon he asks who have an appointment one young lady said she did which was for 11:00 but she was late….. I got up and walked out! I called the salon and told Sofie how unprofessional they were and no customer service skills at all! I will not be returning..TREAT PEOPLE THE WAY YOU WANT TO BE TREATED ….Service: Gel manicuresI have been going to this salon for the past few months. My original encounter was with the wife Sofie she did my nails and did a good job but not personable at all. I later made an appointment to find out the appointment was not with her …More

I have been going to this salon for the past few months. My original encounter was with the wife Sofie she did my nails and did a good job but not personable at all. I later made an appointment to find out the appointment was not with her but her husband and I was not informed. He actually is better than her… Today I go in for my 11:30 appointment after sitting for 10 minutes I ask Sofie if her husband is coming in she said yes in 10-20 minutes which was not told to me upon my arrival… as I get up to walk outside he’s outside smoking a cigarette I ask him if he’s coming in because I had a scheduled appointment and was on my lunch…when he enters the salon he asks who have an appointment one young lady said she did which was for 11:00 but she was late….. I got up and walked out! I called the salon and told Sofie how unprofessional they were and no customer service skills at all! I will not be returning..TREAT PEOPLE THE WAY YOU WANT TO BE TREATED ….

Critical: Professionalism, PunctualityI’ve been here more than a dozen times and they’re always so rude. I come back because I like the consistency of their work being good but I think I have had enough. Today, I had a 12pm appointment. As usual, you walk in with no greeting but what service are you getting. I mentioned my appointment. They were packed but had recently taken some customers in their chairs. It was 1250 before they were free. No one spoke to me once I apologize or to let me know an ETA of when they’ll be able to see me. The man was doing a bunch of other things around the shop, he even took a smoke break. When it was time to get my pedi, the woman who was doing it was being unusually rough and when I commented she just glared at me and said nothing twice. She then started talking to the gentleman that did my nails. I always give a $10 tip to each nail person regardless but today they did not deserve it at all. I will take my business elsewhere.Services: Pedicure, Acrylic nails, Gel manicuresI’ve been here more than a dozen times and they’re always so rude. I come back because I like the consistency of their work being good but I think I have had enough. Today, I had a 12pm appointment. As usual, you walk in with no greeting …More

I’ve been here more than a dozen times and they’re always so rude. I come back because I like the consistency of their work being good but I think I have had enough. Today, I had a 12pm appointment. As usual, you walk in with no greeting but what service are you getting. I mentioned my appointment. They were packed but had recently taken some customers in their chairs. It was 1250 before they were free. No one spoke to me once I apologize or to let me know an ETA of when they’ll be able to see me. The man was doing a bunch of other things around the shop, he even took a smoke break. When it was time to get my pedi, the woman who was doing it was being unusually rough and when I commented she just glared at me and said nothing twice. She then started talking to the gentleman that did my nails. I always give a $10 tip to each nail person regardless but today they did not deserve it at all. I will take my business elsewhere.

Critical: PunctualityI got a pedicure from them some time as a walk-in; and they were great. Went again a few months ago and they were busy with scheduled appointments. So this time around, I made an appointment on Sat for Mon 10am. I got there right on time and still had to wait. After over 20 mins, I left because this was going nowhere and I had other stuff to do. Service is great if you get it. But I shouldn’t have to wait if I already have an appointment. Sorry….I got a pedicure from them some time as a walk-in; and they were great. Went again a few months ago and they were busy with scheduled appointments. So this time around, I made an appointment on Sat for Mon 10am. I got there right on time …More

I got a pedicure from them some time as a walk-in; and they were great. Went again a few months ago and they were busy with scheduled appointments. So this time around, I made an appointment on Sat for Mon 10am. I got there right on time and still had to wait. After over 20 mins, I left because this was going nowhere and I had other stuff to do. Service is great if you get it. But I shouldn’t have to wait if I already have an appointment. Sorry….

Critical: QualityI have gone to Luyi Nail Salon twice before and was very satisfied. This time I was not and the manager and worker were very unprofessional about the situation. I usually get a gel pedicure and this time I did again and was very unsatisfied. I’m not sure if the woman working on my feet usually did manicures but I had to remind her of many of the things that are usually done with a pedicure. My feet also did not not look how I was hoping at all ):! I asked the manager if there was any way he could compensate due to the situation or take some money off and he became very nasty. I will not be coming back.Service: PedicureI have gone to Luyi Nail Salon twice before and was very satisfied. This time I was not and the manager and worker were very unprofessional about the situation. I usually get a gel pedicure and this time I did again and was very …More

I have gone to Luyi Nail Salon twice before and was very satisfied. This time I was not and the manager and worker were very unprofessional about the situation. I usually get a gel pedicure and this time I did again and was very unsatisfied. I’m not sure if the woman working on my feet usually did manicures but I had to remind her of many of the things that are usually done with a pedicure. My feet also did not not look how I was hoping at all ):! I asked the manager if there was any way he could compensate due to the situation or take some money off and he became very nasty. I will not be coming back.