Life Care Center of Coeur d’Alene

  3.5 – 32 reviews   • Nursing home

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SaturdayOpen 24 hours
SundayOpen 24 hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours

Address and Contact Information

Address: 500 W Aqua Ave, Coeur d’Alene, ID 83815

Phone: (208) 762-1122


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Review Summary

cliff clark
Good place to work good resident care good staff
Sean Mathis
The management, staff, and residents are amazing people.
Nat Langford
If this is the best facility in our area, we should be ashamed and outraged!
Norma Campbell
When my mother was discharged from their facility she had blood in her catheter bag. When I asked for an explanation I was told by the person who wheeled her out that they didn’t know why. When I called to speak with a nurse I was told that once a patient is discharged the nursing staff aren’t allowed to access the information in the computer. A few days later my mother got a bill in the mail for $1600 copay which included a document explanation regarding rheumatoid arthritis. I called again to find out who diagnosed my mother with RA. Again I was met with an I don’t know. I called their billing department and left a message which was never returned. I spoke with a social worker and she told me she would look into it. A month later my mother got another bill which brought the total owed to $5, 280. This time the bill included two billing codes which no one would explain to me what they were. And then the nasty notes and threats started. One social worker claimed that Kootenai Health diagnosed her with RA. I called Kootenai Health and spoke with someone in Medical Records. She told me no one there diagnosed her with RA. So I called Life Care Center again. Now they are claiming that RA means Re-admittance Advice and it has always meant that and that her insurance company sets the amount of the copay. I asked for a plausible explanation of why someone would put a document in with the first statement explaining what rheumatoid arthritis is. No one will give me an answer. By the way my mother has had multiple strokes and has the mental capacity of a young child, and they know this, not to mention I have medical power of attorney. They have a copy of her power of attorney. They will not tell me who gave her this advice without my presence. Now the latest threat came from the Director, himself. He is going to contact the company Attorney if my mother doesn’t pay the bill. It is beyond my comprehension how this facility could have been named Number 1 seven years in a row. They are dishonest and this reeks of medical and insurance fraud. I also wonder if anyone else’s loved one has had a similar experience.I asked for an explanation
Tammy Mason
Don’t be fooled the interior may look nice but the help as a whole other story they don’t bathe them very often after a week we had to bring my dad home to give him a shower rooms are not clean very well we found my dad a couple of times on the floor one time trying to eat from his tray with his hand and then he had some medication that mysteriously came up missing he was in there for rehab he had had dialysis so the help did not monitor his diet and they don’t respond to when you need them it may take them up to an hour or longer to come in there to help you couple times my father was found without his oxygen on and asking for help we was able to come in and stay with him because he became very ill there was a couple of nice nurses understaffed they are but one individual Paul shouldn’t be working with the elderly he’s a little rough so if you’re planning on putting yourself for your parents in there just be where you may want to look around
Andrew Harrington
I’ve worked for Life Care Center of Coeur d’Alene since 2009. I decided to branch out and take a job elsewhere but I missed my coworkers, I missed our amazing residents, and I miss the building. I returned in February 2018 and I was amazed that the building was even better than I remembered! The entire facility had been upgraded, we still had most of the amazing staff that was there from 2009 and I had the privilege of meeting and working with new employees. We have such an amazing team, nursing staff who truly care for residents like they were family, and a phenomenal rehab team that will make a huge difference in your recovery!When you place your family at a skilled nursing home, whether it be for rehab or for long term care, you should feel like home when you walk in the building. You should see a clean facility with content residents. You should be greeted at the front door with staff who help you with any concerns. I know there are negative reviews out there, but from your first step in to the building you will see the difference. We aren’t perfect, but we do learn from our mistakes and we educate to make sure that our residents have the best care possible. The best feeling is when we get to see our residents successfully graduate from our program and walk out of the doors!Life Care Center of Coeur d’Alene is a great place to stay, a great place to work, and I welcome everyone to come tour and see the difference!
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